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Remote Control
BigFix Remote Control application helps to communicate between different components, clients, and endpoints within BigFix environment.
Remote Control Target Users Guide
BigFix® Remote Control Target for macOS V10 Update 6
Remote Control V9.1.4 introduces support for target users who are using macOS devices.
Enable the required macOS permission on Remote Control Target version V10 IF0001 or later
When a session is established for the first time, to view the screen and control a macOS Target/On-demand Target, enable Accessibility and Screen Recording permissions.

Remote Control
BigFix Remote Control application helps to communicate between different components, clients, and endpoints within BigFix environment.
- Release notes
  A summary of changed or new features and enhancements included in BigFix Remote Control.
- Remote Control Installation Guide
  By using Remote Control you can remotely support and control thousands of PCs and servers, on an enterprise scale, from a central location or directly, in peer to peer mode.
- Remote Control Administrators Guide
  This guide is for users who want to administer Remote Control.
- Remote Control Console User Guide
- BigFix Remote Control Controller Users Guide
- Remote Control Target Users Guide
  - Remote control target overview
  - Tasks you can do from the target icon
  - The target interface
  - Accepting session actions
  - Hiding applications
    Before accepting a remote control session, you can hide any applications on your system that you do not want the controller user to see.
  - Starting a remote control session that uses a broker
    When your system is on the internet, a controller user can start a remote control session that uses a broker to make the connection to your system. To connect to the session, you must enter a connection code.
  - Disconnecting from a remote control session
  - Using the command-line to send actions to the target GUI
    Now, you can send actions to the target GUI simply through the command-line.
  - Auditing
    Remote control session events are saved for auditing purposes if the AuditToSystem policy is enabled for the session.
  - BigFix® Remote Control Target for macOS V10 Update 6
    Remote Control V9.1.4 introduces support for target users who are using macOS devices.
    - Starting the BigFix® Remote Control Target for macOS
      After you install the BigFix® Remote Control Target for macOS, start the Remote Control Target application.
    - BigFix® Remote Control Target for macOS menu bar
      When you click the Remote Control target icon in the Dock, the menu bar displays the following menu options.
    - The BigFix® Remote Control Target for macOS toolbar
      A floating toolbar is available for the BigFix® Remote Control Target for macOS. Various options are available in the toolbar. For example, to disconnect from a session, switch session mode, and send files to the controller.
    - Entering a connection code to connect to a broker session
      The BigFix® Remote Control Target for macOS can participate in remote control sessions that use a broker to make the connection. Use the following method to enter the connection code to connect to the session.
    - Disconnecting from a session on a mac OS device
      When a controller is connected to your computer in a remote control session, you can disconnect in the following ways.
    - Enable the required macOS permissions on Remote Control target version V10
      When a session is established for the first time, to view the screen and control a macOS Target/On-demand Target, enable Accessibility and Screen Recording permissions.
    - Enable the required macOS permission on Remote Control Target version V10 IF0001 or later
      When a session is established for the first time, to view the screen and control a macOS Target/On-demand Target, enable Accessibility and Screen Recording permissions.
    - Troubleshooting
  - BigFix® Remote Control Target for macOS V10 Update 7
    Remote Control Version 10 Update 7 introduces Managed Session mode support for Remote Control Target on macOS devices. This version of macOS targets support the full set of Remote Control session capabilities Managed, Peer-to-Peer, Unattended and On-Demand. The previous versions of Remote Control Target for macOS were only able to support Peer to Peer and On-Demand session modes.
  - Privacy Mode and Input Lock
    Enable Privacy Mode to hide the screen contents at the Remote Control Target.
- Remote Control On-demand Target Guide
  Use Remote Control to start remote control sessions over the internet with targets that do not have the target software installed.
- Remote Control V10 Readme

Enable the required macOS permission on Remote Control Target version V10 IF0001 or later

When a session is established for the first time, to view the screen and control a macOS Target/On-demand Target, enable Accessibility and Screen Recording permissions.

About this task

After launching the Target or On-demand Target application on macOS for the first time, the operating system prompts to grant Accessibility permission first and then Screen Recording permission.

Note:

If the Target computer is running macOS 10.14 Mojave, then only the Accessibility permission is requested.
If you deny the needed permissions, the Controller screen does not show the remote Target screen and you cannot control the remote Target.

To grant the required permissions:

Procedure

When prompted to grant accessibility access, click Open System Preferences.
Click on the lock icon and enter the credentials to allow changes on the settings.

Note: Administrator privileges are required for this permission.
Enable the checkbox in the Accessibility section.
Navigate to Security and Privacy > Privacy tab > Screen Recording and enable the checkbox in the Screen Recording section.
On the confirmation popup, click Later.

Results

You can view the remote screen and control the target.

For troubleshooting information, see Target screen not visible or input not working from the Controller on macOS.