Integrations

To configure the Ticketing system like JIRA, Zendesk and ServiceNow in the integrations page, follow the steps below:

1. In the homepage, click the three dots > Settings > Integrations.

2. Click Settings in one of the connectors say Zendesk, Jira and ServiceNow, and in the Integrations page, on the Connection tab, enter the URL and credentials.

   Note: Password will be masked and encrypted.

3. Click Publish to establish connection with the configured system.
4. In the Data Mapping tab, create a collection to store the data, and perform source and target transformation mapping. The Transform field performs the following operations:
   1. Rename: renames the source field value with the target field value in the collection.
   2. Copy: saves the source field value as such in target field value in the collection.
   3. No Action: no operation will be performed on the source field value.
5. After data mapping, in the Data Sync tab, configure when to data syncing period, and click Sync Now to initiate data sync between the source system and collection. On successful upload, you can consume the data in the product triage page.

Similarly, to upload the tickets dump, follow the steps below:

1. In the Integrations page, click Settings in Ingest Data.
2. In the Tickets page, either drag and drop the ticket dump, or upload the ticket dump from your local folder.
3. Select a project and create a collection to associate the tickets against the project.
4. Click Upload to upload the ticket data into collection. On successful upload, you can consume the data in the product triage page.

To configure the knowledge base system like SharePoint, follow the steps below:

1. In the Integrations page, click Settings in SharePoint, and enter URL.
2. Enter Client ID, Client Secret code and Tenant ID, and click Publish to establish connection with the SharePoint site.
3. On successful connection, you can access the data in cognitive search and product triage pages.