Behavior when SAML 2.0 single sign-on is implemented

Logout

When logged-in users log out, they are redirected to the standard HCL Marketing Software logout page. A message instructs users to close the browser window to complete the log out process.

Session timeout

If logged-in users are idle for more than 30 minutes they are redirected to the standard HCL Marketing Software logout page. A message instructs users to close the browser window to complete the log out process.

This time out period can be configured in your application server.

Incorrect SAML configuration

If an error occurs due to incorrect SAML configuration when users attempt to log in, the users are redirected to an error page with the message "Login Failed: Bad Credential. Please close the browser window and try again."

User not provisioned in Platform but is a valid IDP user

When the Add authenticated users to Marketing Platform property is disabled, users who log in with credentials that are valid for the IdP server but who do not have a Marketing Platform account are redirected to an error page with the message "Login Failed: Bad Credential. Please close the browser window and try again."

User exists in both IDP and Marketing Platform but their Marketing Platform password has expired or been reset

When user's password is expired or reset in Marketing Platform, the user is redirected to an error page with the message "Login Failed: Bad Credential. Please close the browser window and try again."