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Troubleshooting
Use this information on troubleshooting and logging tools to diagnose and resolve problems affecting servers or users.
Troubleshooting Sametime® servers
Use the following topics to troubleshoot problems with Sametime® servers.
Troubleshooting a Sametime® Gateway Server
Use the following topics to troubleshoot problems in an IBM® Sametime® Gateway Server.
Gathering performance data with the PMI tool
Starting with version 8.5.2, IBM® Sametime® Gateway exposes new application metrics through the standard IBM WebSphere® PMI (Performance Monitoring Infrastructure). The metrics provided by the PMI tool replace the four metrics provided by Sametime Gateway versions 8.0.x - 8.5.1.x.
Modifying the PMI metrics collection for Sametime® Gateway
When metrics collection is enabled for Sametime® Gateway, you can optionally enable or disable counters through the PMI tool.

Modifying the PMI metrics collection for Sametime Gateway

When metrics collection is enabled for Sametime® Gateway, you can optionally enable or disable counters through the PMI tool.

About this task

When you enable or disable counters, the setting remains only for the current session; when you restart the server the change is lost.

In the Integrated Solutions Console, click Monitoring and Tuning > Performance Monitoring Infrastructure (PMI)
Click RTCGWServer.
On the Runtime tab, select Custom.
Click Apply and Save.
Click RTCGWServer.
On the Runtime tab, click (not select) Custom.
Select the STGWStats_Group.
The display shows the counters that belong to Sametime Gateway. If you can't find the STGWStats Group in the tree view, the object is not being called or initialized, possibly because there are no successful subscribes between communities.
Select STGWCounters and click Enable.
In a cluster, repeat this process for every server in the cluster.