Troubleshooting XMPP community connections and awareness
You can locate missing SRV records, and correct firewall settings.
About this task
Procedure
- If the XMPP community cannot connect, check the following
areas:
- The firewall is open for all possible incoming and outgoing connections from the other domain. For information about firewalls and ports, see the topic Opening ports in the firewalls.
- SRV records are well defined for ALL domains defined in the internal
domains community page. Use the following command:
Where DOMAIN_NAME is your domain name.nslookup -type=SRV -class=all _xmpp-server._tcp.DOMAIN_NAME.com - Your SRV record can be resolved by a public DNS. You can use the nslookup command from a computer outside the organization or by using public DNS resolution web sites. You can use SRV verification instructions from technote 1316296 Collecting Data: Lotus Sametime Gateway XMPP community awareness issues.
- Your partner domain SRV record can be resolved by your DNS, and
can be checked using this command:
Where DOMAIN_NAME is your partner domain name.nslookup -type=SRV -class=all _xmpp-server._tcp.DOMAIN_NAME.com
- If an XMPP proxy is installed, check the following:
- Your proxy should listen to the correct port and not conflict with another port definition on this computer. See the following topic:Configuring the XMPP proxy server.
- Custom properties well defined with the correct cluster node and proxy name. See the following topic: Configuring the XMPP proxy server.
- If there is no awareness after the community is already
connected:
- For the Assign Users definitions, see the following topic: Assigning users access to external communities
- For presence and chat limitations, see the following topics: Setting a global limit on sessions and Setting a community-level limit on sessions in Sametime Gateway.
- If there are still connection and awareness issues, see technote 1316296 Collecting Data: Lotus Sametime Gateway XMPP community awareness issues.