Troubleshooting audio and video in the Connect and Embedded clients

Enable diagnostics for audio and video in the IBM® Sametime® Connect Client and the Sametime Embedded Client to assist with troubleshooting issues.

About this task

The following properties can be appended to the file to enable audio and video diagnostic information. Find the file in the following locations:

Microsoft™ Windows™

Sametime Connect Client: C:\Users\User_name\AppData\Roaming\IBM\Sametime\.config\

Sametime Embedded Client: C:\Program Files\IBM\Notes\Data\workspace\.config\

Mac OS X

$HOME/Library/Application Support/Sametime Data/.config/

The properties are listed by priority; they should not all be enabled at the same time.

# use for basic audio/video session troubleshooting
# only use for ICE troubleshooting
# only use for SIP troubleshooting
# use this to enable softphone logging