Setting a diagnostic trace for specific components

The Sametime® Gateway servers Trace Flags Composer tool allows you to generate flags that limit the diagnostic trace logging to specific Sametime Gateway components. Setting up diagnostic trace logging in this way gives you accurate results and minimizes the time that you and IBM® Support spend troubleshooting a problem.

About this task

Follow these steps to set up a diagnostic trace for specific components.

Procedure

  1. In the WebSphere® Integrated Solutions Console, expand the Gateway group.
  2. Click Trace Flags Composer.
  3. Select the components that you need to collect traces for.
  4. Copy the result of the trace flags from the end of the page.
  5. Return to the Integrated Solutions Console and click Troubleshooting > Logs and Trace.
  6. Click the RTCGWServer that you want to trace - typically, all of the servers in the cluster.
  7. Under General Properties, click Change Log Detail Levels.
  8. The screen initially shows the Configuration tab. If the server is not running, the Configuration tab is the only tab on screen. If the server is running, an additional Runtime tab is available. If it is available, switch to the Runtime tab, and also select Save runtime changes to configuration as well.
  9. Click OK and Save.