HCL Sametime iOS User Documentation

HCL Sametime® enables you to use Sametime awareness and chat features on Mobile devices. This documentation describes how to install and use HCL Sametime on a mobile device.

System requirements

HCL Sametime® for iOS supports Apple devices running iOS 14.0 or later and iPadOS 14.0 or later.

Installing Sametime on your device

To use HCL Sametime®, first install the app on your iOS device from the Apple App Store.

Starting Sametime

After installing HCL Sametime®, you can start the application.

Setting up a Community on an Apple device

You can configure and subsequently change the Sametime® community connection information, but typically you use the connection information specified by your administrator. When you first start the app and do not configure any communities, welcome screen displays that prompt you to set up a community. If you already have one or more communities configured, starting the app brings you to the Login screen. If you want to manage existing communities or add a new community, tap the Community item on the login screen. This displays a list of your currently configured communities. From there you can swipe left to Delete, swipe right to Edit or tap the plus icon to add a new community.

Using Sametime for iOS

You can change your availability status, work with contacts, manage settings and chat with other Sametime® users.

Logging In

You must start HCL Sametime® before logging in. To find Sametime on your device, look for the Sametime icon:

Using the Main Menu

Tapping the menu icon allows you to navigate throughout the Sametime app.

Changing your Online Status

Your online status includes your availability status and message. Both are displayed at the top of the application menu. Tap your current status to make changes. Other Sametime users who are logged in can see your online status.

Managing your Contacts

Tap the Menu icon and then the Contacts item to display the Contacts screen. When you are online, by default only contacts that are also online are visible but this can be changed in settings. The contacts screen is a list of your personal and public groups. Personal groups are those that you create for organizing your own contacts. Public groups are those that have been created by an administrator and are already populated with contacts. You can create a hierarchy of groups and contacts under your personal groups, but public groups are static. They can be added as subgroups to personal groups, but you cannot add contacts or subgroups to a public group.

Contact Info Screen

Tapping any contact in any group displays the Contact Info screen where the contact name, nickname, photo or default avatar, title, and awareness status display. Tapping the chat icon starts a chat with the contact.

Working with your Active Chats

The Chats screen is the default view when you log in. It displays all conversations that you currently have open. For each chat in the list the following details are displayed:

Meetings

Starting with 11.5 you can now create and manage you own meetings under the My Meetings tab on the Meetings dialog. The meetings dialog will also show a list of recent meetings that you have joined as well as an entry field for typing in the name of a meeting you wish to join or start.

Managing app settings

Tap the Menu icon and then Settings to display the application settings. Your settings persist at the server so they are maintained across installs and other mobile devices you may use.

Managing Device Settings

There are some Sametime settings that are managed from the device settings.

Help and Support

Tap the Menu icon and then Help & Support to display the Help and Support screen. From here you can display this help or view Logs and optionally send them to Support.

Displaying the About Screen

Tap the menu icon and then About HCL Sametime®to display the About screen. From here you can display the HCL Privacy Statement and any third-party notices. HCL support may also ask you to display this screen to verify the version and build of the app that you are running.