Viewing metrics

Metrics summarize how people are using IBM® Connections. Metrics can be presented as tables or charts that you refine by selecting options such as the time period to report on, a particular application to focus on, or how to group users in the results.

About this task

IBM Connections collects metrics on two levels. Global metrics report on overall usage; for example, the total number of people who logged in to IBM Connections last week. Community metrics report on a particular community; for example, the number of people who logged in to the Sales community last week. To protect privacy, community metrics are restricted to the community owner and the IBM Connections administrator.

The IBM Connections administrator assigns access to metrics information based on people"s roles within the organization. If you believe that your access level is incorrect, contact your administrator.

Table 1. Access to metrics by user role

Column 1 lists user roles, column 2 describes the type of metrics each user can view, and column 3 explains what each level of user can do with reports.
Who are you? What metrics can you see? What can you do with reports?

Community owner
  • Community metrics for each community that you own

Community owners can always view metrics for their own communities by clicking the Metrics link in the Community card.

Business owner
  • Community metrics for each community that you own
  • Community metrics for all communities, if the administrator grants you access
  • Global metrics, if the administrator grants you access

Business owners, including stakeholders or others who have access to global metrics, can view global metrics. You can modify the display by customizing the reporting period, sorting people into categories, and displaying more detail.

If you own communities, you already have access to their metrics. In addition, the administrator can grant you access to all community metrics.

IBM Connections administrator
  • Global metrics
  • Community metrics for all communities

IBM Connections administrators have full access to all metrics data with interactive reports. You can modify the display by customizing the reporting period, sorting people into categories, and displaying more detail.

Procedure

Follow these steps to view a metrics report.
  1. Choose the level of metrics you want to view:

    Your access to metrics determines whether you see these options.

    • Global metrics: click Metrics in the header or click Server metrics in the footer.
    • Community metrics: log in to a community and click Metrics in the navigation pane.
  2. Choose a theme for the report by clicking one of the following options in the navigation pane:
    • People: Tracks the users who visit IBM Connections.
    • Participation: Tracks actions in IBM Connections, such as downloading files or updating profiles.
    • Content: Tracks information that is shared in IBM Connections, such as files and comments.
  3. Limit the report to a single application by clicking a name under Show by App.
  4. Community reports are automatically updated with the most recent set of data.

    Administrators and business owners can additionally explore reports by using the following options:

    • Change the reporting period by clicking the View list and selecting a time period (select Custom to define your own start and end dates).
    • Sort the display by types of user by clicking Group by and selecting a category.
    • Explore the report by trying out different formats and levels of detail; for example:
      • Switch between a table and a chart by clicking View table or View chart.
      • Control how much detail is shown in the report by clicking View more detail or View less detail.
      • Focus on a data point by clicking it to display more data. For example, to see the last few days in a report that covers the past four weeks; right-click the data point and select Drill Up to return to the previous view.
      • View related reports by clicking a report name that is listed with the current display.
    • Save the report as a PNG image file by right-clicking anywhere on the chart or table and selecting Download.
    Note: The following reports do not include updates when only the properties (such as the document title or description) of a document are changed:
    • Number of unique contributors of CCM library
    • Most active files of CCM library
    • Top contributors of community overall
    • Number of unique contributors of community overall
    • Number of new updates of community overall
    • Most active content of community overall
    • Number of files which were updated