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Managing change and releases
Learn how to manage change and release in the product.
Using HCL Compass ALM
The application lifecycle management (ALM) packages and ALM schema provide out-of-the-box solutions for ensuring ALM best practices in your new or existing HCL Compass change management system.
Managing work
The work records contained in the ALMWork package provide a way of keeping track of the requests and tasks that must be addressed.
Working with roles and process
Role definitions can be used to determine what actions each user is allowed to perform on a project.
Marking a request as duplicate completed

Marking a request as duplicate completed

About this task

After a user marks a request that you own as a duplicate, review the request and decide what action to take.

On the request record form's Comments tab, double-click the entry to see the suspected duplicate request. Review the details in the request record form. If the user requested a response, enter a response. If you need a response from the user to your comment, click the Response Requested checkbox.
If you determine that your request is a duplicate, click the Utilities toolbar icon and select DuplicateComplete, which moves the request to a Completed state.