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Managing change and releases
Learn how to manage change and release in the product.
Using HCL Compass ALM
The application lifecycle management (ALM) packages and ALM schema provide out-of-the-box solutions for ensuring ALM best practices in your new or existing HCL Compass change management system.
Managing work
The work records contained in the ALMWork package provide a way of keeping track of the requests and tasks that must be addressed.
Working with roles and process
Role definitions can be used to determine what actions each user is allowed to perform on a project.
Marking a request as a duplicate

Marking a request as a duplicate

About this task

In reviewing requests, you might know of another request that identifies the same defect or request for enhancement. You can mark the request as a duplicate and specify the ID of the similar request. The submitter of the request can then review it and determine whether to withdraw it.

Procedure

In the request record form click the Utilities toolbar icon and select MarkAsDuplicate.
On the Comments tab double-click the entry for the new comment.
In the comment record form, modify the placeholder comment with one that describes why you think this request is a duplicate. Click Add next to the Duplicate of Record ID field. Select the request that you believe addresses the same issue as the new one. Click the Response Requested checkbox if you want the owner of the request to respond to you. Click OK.
Click Apply.