Removing a product from a return

Use HCL Commerce Accelerator to remove a product from an existing return that was not credited to the customer's credit card or line of credit.


  1. Open HCL Commerce Accelerator
  2. Find the return that you want to work with.
  3. Open the Change Return notebook by selecting the check box next to the return that you want to work with, and click Change.
  4. When you open the notebook, the Products page is displayed. Select the check box next to the product to remove, and click Remove. The total credit amount before taxes or any other charges to the product, is updated on the Products page. The new total is displayed next to the Total field.
  5. To make other changes to this return, use the links on the left side to switch between each returns page. To save the removed product and close the notebook, click OK.