Changing the quantity of products in a return

Use HCL Commerce Accelerator to change the quantity of products in a return. For example, a customer might request to return only two of three books purchased.

Note: You can perform this task only if a refund was not credited to the customer's credit card or line of credit.


  1. Open HCL Commerce Accelerator
  2. Find the return that you want to work with.
  3. Open the Change Return notebook by selecting the check box next to the return that you want to work with, and click Change.
  4. When you open the notebook, the Products page displays all products and their quantities, in the return. Type the appropriate quantity in the Quantity field.
  5. Click Update Total to adjust the total cost before taxes or any other charges to the product, of the products in the return. The new total is displayed next to the Total field.
  6. To make other changes to this return, use the links on the left side to switch between each returns page. To save the changed quantity and close the notebook, click OK.