Changing the credit method for a return

Use HCL Commerce Accelerator to change the method in which the customer is credited for a return. You can perform this task only if a refund was not credited to the customer's credit card or line of credit.


  1. Open HCL Commerce Accelerator
  2. Find the return that you want to work with.
  3. Open the Change Return notebook by selecting the check box next to the return that you want to work with, and click Change.
  4. When you open the notebook, the Products page is displayed. From the left navigation frame, click Credit Method. The Credit Method page is displayed.
  5. From the list, select the credit method for the return. Depending on the terms within the contract that is used for the original order and the return, the list can display the following options:
    • To refund the customer by the same payment method that is used to bill the original order, select Same as order. If you are refunding the customer by credit card, the credit amount is applied to the same credit card that was used to purchase the original order.
    • To refund the customer by crediting to a line of credit, select Line of credit.
  6. To make other changes to this return, use the links on the left side to switch between each returns page. To save the changed credit method and close the notebook, click OK.