WebSphere Commerce EnterpriseWebSphere Commerce Professional

Viewing ticklers

The Ticklers view shows all ticklers for all Customer Service Representatives for all stores in the tickler queue. You can sort and filter ticklers to make finding a subset easier. Furthermore, you can open a tickler to view more details.


  1. Log on to the IBM Sales Center.
  2. Optional: Select a store.
  3. If the Ticklers view is not open, click View > Show Views > Ticklers.
  4. Optional: Do any of the following from within the Ticklers view:
    • Sort the ticklers by clicking on any column heading.
    • Filter the ticklers by clicking the Filter Ticklers icon (Filter Ticklers icon) and choosing filtering options.
    • Double-click a tickler to see its details and action history.
    • Click the Refresh Ticklers icon (Refresh Ticklers icon) to get an updated list of ticklers.
    • Click the Create Tickler icon (Create Tickler icon) to create a new tickler.
  5. Optional: Right-click a tickler, and then select Work On or Assign Ticklers.