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User Guide
The information contained in this section applies to IBM WebSphere Commerce Version 7.0.0.9 and Feautre Pack 8. The documentation also applies to all subsequent releases and modifications until otherwise indicated in new editions.
Operating
IBM Sales Center for WebSphere Commerce
Quotes
A customer might want to get a cost quotation before deciding whether to place an order. You can use the IBM Sales Center to create a quote for a new or existing customer by beginning with an empty quote, or you can use it to create a new quote based on the information in an existing quote or order. You can also modify many of the details in an existing quote (such as item quantities, shipping addresses, and so on).
Adding and viewing quote comments
You can add comments to any quote for other Customer Service Representatives to see. These comments can also be sent to the customer.

Adding and viewing quote comments

You can add comments to any quote for other Customer Service Representatives to see. These comments can also be sent to the customer.

Procedure

Create, modify, or find the quote you want to work with.
Click the Comments page of the quote editor. You will see a table which contains any comments that have been added to the quote.
Optional: Click Add to add a comment to the quote. Enter your comments in the text entry area.
Optional: Check Send this comment to Customer and enter the customer's email address.
Optional: Click OK.