SolarisLinuxAIX

Troubleshooting: WebSphere Commerce launchpad and First Steps pages do not display

When starting an installation of WebSphere Commerce, you should see a launchpad from where you can choose several options.

Problem

When installing WebSphere Commerce, the launchpad and First Steps pages do not display.

Solution

The full path to the mozilla executable file must be defined in your system's PATH environment variable so that Mozilla can be launched by only issuing the mozilla command. No path information should need to be part of the command to launch Mozilla. You must also have Mozilla Firefox 10 or earlier installed.

Alternatively, you can start the installation of WebSphere Commerce from a command prompt.
  • SolarisLinuxAIXFrom a command prompt, enter:
    • mount_point/setup_aix
    • mount_point/setup_solaris
    • LinuxLinux on System x: mount_point/setup_linux
    • WebSphere Commerce EnterpriseLinuxWebSphere Commerce ProfessionalLinux on IBM i: ./setup_ppclinux
    • WebSphere Commerce EnterpriseLinuxWebSphere Commerce ProfessionalLinux on System p: mount_point/setup_ppclinux
    • WebSphere Commerce EnterpriseLinuxWebSphere Commerce ProfessionalLinux on System z: ./setup_zlinux

    where mount_point is the DVD-ROM mount point. For example, /mnt/dvdrom0.