Enabling Certified Safe Software Service
About this task
Certified Safe Software Service allows Behavior Monitoring to reduce the likelihood of false positive detections. It queries Trend Micro cloud servers to verify whether a program detected by either Malware Behavior Blocking or Event Monitoring is a known safe application before permitting user access.
Navigate to option.
Note: With Certified Safe Software Service
enabled, an intermittent Internet connection or the wrong proxy setting
can cause programs to appear unresponsive. This occurs when Behavior
Monitoring crosschecks a detection using Certified Safe Software Service
but is unable to receive an immediate response from Trend Micro servers.
Ensure that clients have the correct client proxy settings before
enabling Certified Safe Software Service.