Add Sop

If the agent wants to send SOP response to the user, there is a list of existing SOPs. The agent can select a specific SOP to send to the user.

  1. To Add an SOP, the agent needs to click on the "Add SOP" icon. It lists out all the available SOPs. The agent can search for a particular SOP using the search bar and sent it to the user.
Figure 1. Figure 108 – Add SOP
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