On-premises Upgrade

If you already have BigFix MCM and/or BigFix Mobile 2.x deployment, and if you want to upgrade to version 3.x, you can find the instructions here.

Before you begin:
  • You must be a Master Operator to perform this task through WebUI.
  • You need Plugin Portal version 10.0.2 or later to update the MDM Plugins to the latest version. For all the MCM 3.1 features to work, you need Plugin Portal version 10.0.8 or later.

Step 1: Update MDM Server

To update MDM Server:

  1. From the WebUI main page, click Apps > MCM.

  2. On the Modern Client Management page, click Admin.

  3. On the Admin page, from the left navigation, under MDM Server, click Update
  4. In the Target Devices section, click Edit Devices. A list of the available servers that need an update is displayed. Select the required servers and click OK.

  5. Review the number of servers selected and click Deploy. WebUI runs the update on the targeted servers.

Step 2: Update MDM Plugins

To update MDM Plugins:

  1. From the WebUI main page, click Apps > MCM.

  2. On the Modern Client Management page, click Admin.

  3. On the Admin page, from the left navigation, under MDM Plugins, click Update

  4. In the Target Devices section, click Edit Devices. A list of the available devices that need an update is displayed. Select the required devices and click OK.

  5. Review the number of servers selected and click Deploy. WebUI runs the update on the targeted servers.

Step 3: Add Credentials

If you are upgrading MCM from 2.x to 3.x, to establish direct connectivity between WebUI and the MDM Server, you must upload the same set of server credentials and client credentials that were originally uploaded while installing MDM server and MDM Plugin respectively. For instructions to add credentials, see Add Credentials.
Note: If you do not add appropriate credentials after upgrading, no connectivity between WebUI and MDM server for any of the Smart Group or Manage Capability functions.