FAQ & Troubleshooting
- General FAQ
  This topic addresses general application questions.
- Troubleshooting tools
- License troubleshooting
- Login troubleshooting
  Tips for troubleshooting session detection problems in Scan Configuration > Login Management view.
- Out-of-session troubleshooting
  Some suggestions for troubleshooting out-of-session issues.
- No URLs found
- Server not responding
  Some suggestions for troubleshooting if the server is not responding.
- Low virtual memory
- Insufficient disk space
- Digital signature troubleshooting
- External traffic recorder not recording
  If your external device is configured correctly, AppScan's external login recorder and external traffic recorder will show the traffic sent from the device as you send it. This section offers suggestions if it does not.
- Long or never-ending Explore stage
  For some types of site the Explore stage may take a long time or never end.
- Multi-step operation troubleshooting
  Some suggestions for troubleshooting action-based multi-step operations.
- Replacing unsigned extensions
  If you want to use an unsigned extension that you used with a previous version of AppScan, you can either elect to trust it, or see if a signed version is available to replace it with.
- Extended Support Mode
  Extended Support Mode logs all AppScan activity, for packing and sending to your support provider to help troubleshooting a problematic procedure.
- Changing the default browser
  You can configure AppScan to use a browser other than its built-in browser.
- Reporting false positive results
  - Troubleshooting the Report False Positive feature
- Logs
  This section includes explanations of Scan Log messages (View > Scan Log).

Troubleshooting the Report False Positive feature

The following tips are provided to help you if you experience any difficulty using the Report False Positive feature to send the AppScan® support team feedback with attached variant information.


Problem	Cause	Solution
Recipient cannot read attachment	E-mail was sent encrypted. No other recipient will have the private key needed to read the e-mail.	To turn off encryption: From Tools menu > Options command > General tab > Report False Positive option, clear Encrypt Attachments check box.