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FAQ & Troubleshooting
Out-of-session troubleshooting
Some suggestions for troubleshooting out-of-session issues.

FAQ & Troubleshooting
- General FAQ
  This topic addresses general application questions.
- Troubleshooting tools
- License troubleshooting
- Login troubleshooting
  Tips for troubleshooting session detection problems in Scan Configuration > Login Management view.
- Out-of-session troubleshooting
  Some suggestions for troubleshooting out-of-session issues.
- No URLs found
- Server not responding
  Some suggestions for troubleshooting if the server is not responding.
- Low virtual memory
- Insufficient disk space
- Digital signature troubleshooting
- External traffic recorder not recording
  If your external device is configured correctly, AppScan's external login recorder and external traffic recorder will show the traffic sent from the device as you send it. This section offers suggestions if it does not.
- Long or never-ending Explore stage
  For some types of site the Explore stage may take a long time or never end.
- Multi-step operation troubleshooting
  Some suggestions for troubleshooting action-based multi-step operations.
- Replacing unsigned extensions
  If you want to use an unsigned extension that you used with a previous version of AppScan, you can either elect to trust it, or see if a signed version is available to replace it with.
- Extended Support Mode
  Extended Support Mode logs all AppScan activity, for packing and sending to your support provider to help troubleshooting a problematic procedure.
- Changing the default browser
  You can configure AppScan to use a browser other than its built-in browser.
- Reporting false positive results
- Logs
  This section includes explanations of Scan Log messages (View > Scan Log).

Out-of-session troubleshooting

Some suggestions for troubleshooting out-of-session issues.

If AppScan is unable to complete the scan because it gets out-of-session, try the following troubleshooting steps:

Check that the login credentials (username and password) you entered are still valid, by logging in to the site using an external browser.
Validate the login configuration (see Login troubleshooting).
Check that your user hasn't been locked out of the site due to too many failed login attempts. If this has happened:
1. Go to Scan configuration dialog box > Login configuration > Advanced, and check that the "Number of login attempts allowed" setting matches your site limits (see Advanced tab).
2. Wait the required amount of time before scanning again.