Testing synchronization

Verify that users and groups are correctly synchronized between your servers.

Procedure

  1. Log in to HCL® Marketing Software as an HCL Marketing Software user with Admin privileges (not a directory server user).
  2. Force synchronization by clicking Synchronize on the Settings > Users page.
  3. Perform the following checks.
    • Verify that users are imported from the LDAP server as expected.
    • If you are using group based synchronization, verify that Marketing Platform group memberships match the expected mapping to directory server groups.