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User Guide
Unica Deliver is a web-based, enterprise scale marketing message solution that you can use to conduct outbound bulk messaging and transactional messaging campaigns. Deliver integrates with Unica Campaign and with secure message composition, transmission, and tracking resources that are hosted by Unica.
The Deliver Message Editor
Digital marketers construct email, landing pages, WhatsApp messages, and text messages in Unica Deliver in the Deliver Message Editor. Marketers without specific HTML editing experience can create valid, full-featured HTML email and landing pages with the editing and personalization tools in the Message Editor.
Previewing email and landing pages
Use the Preview feature in the Message Editor to see how a personalized message might appear to message recipients. Preview simulates how personalized parts of the Deliver document used to create the email, landing page, SMS, WhatsApp may change according to the personal characteristics of each recipient.
About previewing personalization fields
The Preview section displays a list of all personalization fields that are available for use in the Deliver document you are previewing. Personalization fields that are currently used in the document appear in bold. The list of fields indicates the default sample value configured for each personalization field, if the data is available.

User Guide
Unica Deliver is a web-based, enterprise scale marketing message solution that you can use to conduct outbound bulk messaging and transactional messaging campaigns. Deliver integrates with Unica Campaign and with secure message composition, transmission, and tracking resources that are hosted by Unica.
- Unica Deliver overview
  Unica Deliver is a web-based, enterprise scale marketing message solution that you can use to conduct outbound bulk messaging and transactional messaging campaigns. Deliver integrates with Unica Campaign and with secure message composition, transmission, and tracking resources that are hosted by Unica.
- Selecting email recipients
  If you install and enable Unica Deliver within Campaign, then you can create a list that defines the recipients for a personalized messaging campaign. The list contains the recipient information that is used to address and personalize each message. You create a recipient list by configuring a Deliver process in a Campaign flowchart.
- Personalized messaging
  Unica Deliver provides message composition and personalization features that you can use to design graphically rich messages that deliver a marketing message with content that can automatically change to fit the characteristics of the message recipient.
- About configuring a mailing
  Creating and configuring a Deliver message creates the framework for organizing and running a marketing campaign.
- About testing Deliver mailings
  Testing a messaging allows you to identify and resolve any problems that might exist with your messaging list, verify how the message will appear to each recipient, and address issues that might interfere with efficient transmission and delivery of your communication. For best results, test each Deliver messaging before you use it to send a production messaging.
- Methods for sending personalized email
  To send personalized message to each member of your target audience, you conduct a Deliver messaging. Deliver provides several different ways to perform a messaging run .
- Quick Builder
- The Deliver Message Editor
  Digital marketers construct email, landing pages, WhatsApp messages, and text messages in Unica Deliver in the Deliver Message Editor. Marketers without specific HTML editing experience can create valid, full-featured HTML email and landing pages with the editing and personalization tools in the Message Editor.
  - Accessing the Deliver Message Editor
    You can access the Message Editor from the Campaign menu or from a link on the Mailing tab for a Deliver messaging.
  - The Message Editor toolbar
    The Message Editor provides access to various functions through a context-sensitive toolbar that is displayed across the top of the content or communication page. The appearance of the toolbar varies depending on the task you are performing.
  - Working with communications
    In the Deliver Message Editor, email documents, landing pages, and texts are referred to as communications. You add and access email, SMS, WhatsApp, landing pages, and text messages on the Communications tab.
  - Hosted landing pages for personalized messaging
    Landing pages in Deliver are personalized web pages and online forms hosted by Unica that you can link to personalized marketing messages that you send with Deliver. You create and maintain landing pages using the same composition and personalization features that you use to create personalized messages. You can also configure hosted landing pages as online forms to solicit and accept responses from message recipients.
  - The Content Library
    The Content Library is a single repository for content and templates that are used in personalized email and landing pages, SMS, and WhatsApp messages. Access the library through the Content Library tab in the Message Editor. The Content Library is organized as a multi-level folder hierarchy.
  - Working with zones in a document
    Personalized email, SMS, WhatsApp, and landing pages include specific areas where you can add images, videos,PDFs, text, and hyperlinks without directly accessing the underlying HTML code. The Message Editor refers to these areas as zones.Each zone is identified by a name that is unique within the document. The name of the zone corresponds to the ID element in the HTML code of the email or landing page template that defines the document layout.
  - Adding content to zones
    You can add content elements for hyperlinks, images, PDF, videoand personalization fields, to Deliver documents using zones defined in the document template.
  - Adding content that contains variations
    Content variations become available in a communication when you add a content element that contains variations to a zone, or when you add the content by reference in a snippet or text block. When you use multiple content variations in a communication, you can view and edit the different variations directly in the communication editor.
  - Adding content by reference
    As an alternative to manually dropping content into zones, you can add video, PDFs, images and snippets automatically by adding a reference to them in a communication template.
  - Connections to external content
    You can connect email and landing pages that you create in Deliver to content that is stored outside of your HCL Unica installation. Create the connections in zones with the Content Connector widget or embed the connections in HTML templates or HTML snippets.
  - HTML attributes and the appearance of images and links in communications
    HTML attributes defined in a communication template control how images and links display in personalized email or landing pages. However, you can manually override the template formatting for an individual image or link within the communication.
  - Editing templates and content in the Message Editor
    You can use the text and HTML editors in the Message Editor to modify templates that are uploaded to the Content Library or that are used in email or landing page communications. The Message Editor provides a text editor and an HTML editor that you can use to edit HTML templates. You can open the editors in the Content Library or in a communication that uses the template.
  - Adding personalization fields using the Message Editor
  - Organizing the Message Editor
    Because it is likely that multiple users will access the Message Editor, it is important to consider how you organize the communications, content elements, and saved searches that it contains.
  - Recycle Bin
    When you delete a communication, asset, or folder, the Communication Editor moves the deleted items to the Recycle Bin. You can restore the deleted items if necessary. The Communications Editor maintains a separate Recycle Bin on the Communications tab and on the Content Library tab.
  - Working with search
    You can search the Message Editor to find communications or content elements that contain a particular word or combination of characters. For example, you can find all of the ZIP files that have been uploaded to the Content Library by searching for the characters .zip
  - Creating email and landing page templates
    Email and landing page templates are documents that you create outside of the Deliver Message Editor to define the layout of personalized email, hosted landing pages. The design of the template guides the design of the message. To create personalized email, marketers add content to the template by modifying the template or by using editing tools that are provided in the Message Editor.
  - Images and Videos
    The Deliver Message Editor provide several ways to insert images and videos into personalized messages. You can add images and videos from the Content Library or add them from external sources when you send each message.
  - Creating hyperlinks
    The Deliver Message Editor provides several ways to add links to personalized email messages, and landing pages that are hosted by Unica. Apply link attributes and inline styles to control how the links appear and how the target of the links display. Deliver tracks link clicks and stores the data in the Deliver system tables.
  - Previewing email and landing pages
    Use the Preview feature in the Message Editor to see how a personalized message might appear to message recipients. Preview simulates how personalized parts of the Deliver document used to create the email, landing page, SMS, WhatsApp may change according to the personal characteristics of each recipient.
    - To preview a Deliver document
      The Preview feature in the Message Editor provides a way to see the message as it will be seen by the message recipient. You can use Preview to evaluate the message design so that you can make any necessary adjustments. You can preview a communication at any time before or after you publish the communication.
    - About previewing personalization fields
      The Preview section displays a list of all personalization fields that are available for use in the Deliver document you are previewing. Personalization fields that are currently used in the document appear in bold. The list of fields indicates the default sample value configured for each personalization field, if the data is available.
      - To change default values for personalization fields
        The Message Editor uses personalization field default values when assembling a preview document. You can change the fields values to observe the effect in the document.
    - About previewing conditionalized content
      You can preview conditionalized content in an Deliver document to ensure that the content appears in personalized email as you intend. Conditional content that appears in personalized email is controlled by personalization rules. Personalization rules are configured around values in personalization fields. In the Preview section of the Message Editor, you can substitute different values for personalization fields that are configured in personalization rules.
    - Previewing content variations in communications
      If a communication contains content elements that provide multiple variations, you can preview each version of the email or landing page in Preview. The preview displays a sample of the communication based on the currently selected variation field and variation value.
  - Publishing email and landing pages
    Publishing the communication in the Deliver Message Editor makes the communication and the resources it contains available for use in a personalized message or landing page. Publishing a communication does not transmit the communication to message recipients or landing page visitors. However, to send a message through Deliver, you must first publish the message in the Message Editor.
  - Working with personalization fields
    Personalization fields provide the means to add recipient-specific information from your marketing database to a SMS, email, WhatsApp, push notifications . Personalization fields are also used in rules that control how conditionalized content displays in each personalized message.
  - Creating conditional content
    Creating conditional content allows you to vary the content that you display to your target audience according to characteristics defined in personalization fields. In Unica Deliver, you can define two types of conditional content. Simple conditional content, which uses personalization fields in personalization rules, and nested conditional content, which uses personalization fields in Deliver advanced scripting for email.
  - Using advanced scripts in email
    Deliver provides a template-based scripting language for creating self-contained scripts that provide a way to personalize content in ways that you cannot easily duplicate in the Deliver Message Editor.
  - Offers in personalized email
    You can add offers that you define in Unica Campaign to personalized email that you create and send through Unica Deliver. Including offers in your marketing email gives you an opportunity to deliver a timely and targeted call to action to your audience. The system collects the offer responses and makes the data available in the Campaign contact and response history for use in Campaign performance reports.
- Analyzing your mailing results
- Supported JDBC Data Types
  Personalization fields must map to marketing database fields that are configured for a data type that Deliver supports.
- Overview

Personalization fields in communication previews

The Preview section displays a list of all personalization fields that are available for use in the Deliver document you are previewing. Personalization fields that are currently used in the document appear in bold. The list of fields indicates the default sample value configured for each personalization field, if the data is available.

You can change the sample values to observe changes in document appearance or behavior. For example, you can substitute new personalization field values to simulate variations in recipient data to test personalization rules and observe changes in how conditional content displays as a result. The changes are reflected when you update the preview document. Observing the effect of the sample data changes on the preview document simulates how different message recipients might see the email or landing page. You can use these results to optimize your message.

To enable Deliver to correctly display sample data for the personalization field, the OLT that defines the personalization field and the Deliver document that uses the field must be referenced by the same messaging.

After you change sample data for a personalization field, you can save the new value as the default. Saving a new default value updates the sample data value for the field on the Deliver Personalization Fields page. New documents that use the same personalization field use the new value when previewed. When you update an OLT by running the associated flowchart, Deliver updates the sample data for personalization fields in the OLT to reflect any sample data updates.

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