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User Guide
Unica Campaign is a web-based solution that enables you to design, run, and analyze direct marketing campaigns.
Unica Campaign reports overview
Unica Campaign provides reports to aid in campaign and offer management.
Analyzing the quality of your flowchart selections
As you create a Unica Campaign flowchart, you can use flowchart cell reports to analyze the accuracy of each process. Flowchart cell reports provide information about which IDs are selected and how each downstream process affects the list of selections.
Displaying information about all cells in a flowchart (Cell List report)
Use the Cell List report to obtain information about all of the cells that are in the current flowchart. The report provides information about any processes that were run.

User Guide
Unica Campaign is a web-based solution that enables you to design, run, and analyze direct marketing campaigns.
- Unica Campaign overview
  Unica Campaign is a web-based solution that enables you to design, run, and analyze direct marketing campaigns.
- Creating and managing campaigns
  One of the first things you do in Unica Campaign is to create a marketing campaign to identify your objective. Each campaign is defined by its business objective, initiative, and effective date range. A campaign always consists of at least one flowchart, where you select recipients and assign offers. You can create, view, edit, delete, and perform similar operations on marketing campaigns.
- Designing flowcharts
  Unica Campaign flowcharts define the campaign logic. Each campaign consists of at least one flowchart. A flowchart performs a sequence of actions on data that is stored in your customer databases or flat files.
- Flowchart management
  Unica Campaign flowcharts define the campaign logic. Each flowchart in a campaign performs a sequence of actions on data that is stored in your customer databases or flat files.
- Send Time Optimization
  Send time optimization calculates the best time to contact the target customer via various channels based on past interactions.
- Offer management
  Offers are specific marketing communications that you send to particular groups of people, using one or more channels. Each offer is based on an offer template that a Unica Campaign administrator defines.
- Target cell management
  A cell is a group of people that you want to target, such as high value customers. A target cell is a cell that has an offer assigned to it.
- Contact history
  Unica Campaign maintains contact history to record information about offers that are sent to contacts. History is also recorded about control cells, to identify customers who are purposely not sent the offer.
- Unica Campaign response tracking
  Use the Response process in a flowchart to track the actions that occur after a campaign. When you run the Response process, data is recorded in the response history tables and is available for the Unica Campaign performance reports.
- Stored objects
  If there are campaign components that you use frequently, you can save them as stored objects. Reusing stored objects across flowcharts and campaigns saves time and ensures consistency.
- Session flowcharts
  Sessions provide a way to create persistent, global "data artifacts" for use in all campaigns. Each session contains one or more flowcharts. Running a session flowchart makes the outcome of the session (the data artifacts) available globally to all campaigns.
- Unica Campaign reports overview
  Unica Campaign provides reports to aid in campaign and offer management.
  - Analyzing the quality of your flowchart selections
    As you create a Unica Campaign flowchart, you can use flowchart cell reports to analyze the accuracy of each process. Flowchart cell reports provide information about which IDs are selected and how each downstream process affects the list of selections.
    - Displaying information about all cells in a flowchart (Cell List report)
      Use the Cell List report to obtain information about all of the cells that are in the current flowchart. The report provides information about any processes that were run.
    - Profiling one characteristic of a cell (Cell Variable Profile report)
      Use the Cell Variable Profile report to display data that is associated with one variable of a specified cell. For example, you can select the Gold.out cell and specify Age as the variable to see the age range of all clients with gold credit cards.
    - Profiling two characteristics of a cell simultaneously (Cell Variable Crosstab report)
      Use the Cell Variable Crosstab report to profile data from two fields simultaneously for the specified cell. For example, you can select Age and Amount for the Gold.out cell to see the relative amount of purchases by age for clients with gold credit cards.
    - Displaying the contents of cells (Cell Content report)
      Use the Cell Content report to display details of the records in a cell. Using the report options, you can display actual field values, such as the email addresses, phone numbers, and other demographic data for each customer in the cell.
    - Analyzing cell waterfall in downstream processes (Cell Waterfall report)
      Use the Cell Waterfall report to see how many individuals are removed with each downstream process in your flowchart. The report provides information about the output of each data manipulation process, so you can see how each subsequent process affects your selections. You can then refine target counts based on viewing the falloff that is incurred by each successive criteria.
    - Printing or exporting flowchart cell reports
      You can print any flowchart cell report or export it to another format.
  - Using reports to analyze campaigns and offers
    Unica Campaign provides reports to help you analyze information about your campaigns and offers. Some reports can be run during campaign development as part of your planning process. Other reports show campaign results, so you can analyze and fine-tune your offers and campaign strategy.
  - List of Unica Campaign reports
    Unica Campaign reports are intended to help you design effective marketing campaigns and analyze campaign results.
  - Performance reports for Unica Campaign
    Performance reports are provided with the Unica Campaign Reports Pack. The performance reports are example reports that you can modify to analyze contact and response data across one or more campaigns, offers, cells, or segments.
  - IBM Cognos report portlets for Unica Campaign
    The Unica Insights or IBM® Cognos® report portlets are provided with the Unica Campaign reports package. Use the report portlets to analyze response rates and campaign effectiveness.
  - Unica Campaign list portlets
    The standard Unica Campaign list portlets are available for use on dashboards even if the reports package for Unica Campaign is not installed.
  - Sending reports by email
    If your SMTP server is configured to work with Cognos®, you can email a report directly from Unica Campaign.
  - Re-running reports
- Special characters in Unica Campaign object names
  Some special characters are not supported in any Unica Campaign object names. In addition, some objects have specific naming restrictions.
- Packaging flowchart files for troubleshooting
  If you need help from HCL to troubleshoot a flowchart, you can automatically collect relevant data to send to the Technical Support.

Cell List report: Displaying information about all cells in a flowchart

Use the Cell List report to obtain information about all of the cells that are in the current flowchart. The report provides information about any processes that were run.

Procedure

Open a flowchart in Edit mode.
Click Reports in the toolbar.

The Cell specific reports window opens. Each cell in the flowchart corresponds to a row in the report.

The Cell List report is selected by default in the Report to view list. This report shows data from the last run of the flowchart. The Status column indicates the type of flowchart run, such as a test or production run.
To sort the display, click a column header in the report.
To change the display, click Options in the dialog toolbar and select one of the following options:
- Tree view: View the flowchart cells in a folder hierarchy. The levels represent the levels and relationships in the flowchart. Expand or collapse each level to show or hide the items below it.
  If the flowchart contains Merge processes, they are color coded throughout the report. For example, Merge1 is red and Merge2 is blue. The child and parent cells of each Merge process are also color coded, so you can easily identify them no matter how the list is sorted. For example, if Merge1 is red, the Cell ID field is red for all of the Merge1 child processes and parent processes.
- Table view: View the flowchart cells in a table format (default).

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