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Administrator Guide
About audience level administration
Unica Campaign is delivered with a single audience level called Customer. You can define any additional audience levels that you need. Audience levels let flowchart designers target specific groups, such as Households, in marketing campaigns.
About global suppressions and global suppression segments
Use the global suppression feature to specify a list of IDs (in a single audience level) that are automatically excluded from all cells in flowcharts in Unica Campaign.
About creating global suppression segments
To specify the segment as a global suppression segment
Use this procedure to specify a segment as a global suppression segment.

Administrator Guides
- Administrator Guide
  - Unica Campaign administration overview
    The Settings menu provides access to most of the tasks that Unica Campaign administrators typically perform.
  - Security in Unica Campaign
    Security policies control user access to the objects and features in Unica Campaign.
  - Database table administration
    Unica Campaign administrators must perform initial one-time tasks and routine administration tasks that pertain to database tables.
  - Customizing campaigns
    Administrators can customize campaigns by using custom campaign attributes, initiatives, and products.
  - Offer template concepts
    Before administrators perform offer template management tasks, there are several important concepts to understand.
  - About audience level administration
    Unica Campaign is delivered with a single audience level called Customer. You can define any additional audience levels that you need. Audience levels let flowchart designers target specific groups, such as Households, in marketing campaigns.
    - About audience levels
      An audience level is a collection of identifiers that can be targeted by a campaign.
    - Why different audience levels are needed in Unica Campaign
      Different audience levels enable flowchart designers to target and switch between specific identifiable groups in their campaigns, or to scope one audience level by another (for example, to target one individual per household).
    - The default Customer audience level
      Unica Campaign is delivered with a single audience level called Customer. You can define additional audience levels as required for your user tables and campaign needs.
    - About audience levels and system tables
      If you require additional audience levels, you must create and map the equivalent set of system tables to support them as you did for the default Customer audience level.
    - About audience levels and user tables
      A user table can be associated with a single audience level or with multiple audience levels.
    - Workflow for setting up a new audience level
      The listed tasks provide the workflow for setting up a new audience level.
    - Removing an audience level
      When you remove an audience level, the system tables are removed, but the underlying database tables remain. Therefore, if you remove an audience level, any processes and flowcharts depending on that audience level (that is, that attempt to write to the audience level tables) will generate errors.
    - About global suppressions and global suppression segments
      Use the global suppression feature to specify a list of IDs (in a single audience level) that are automatically excluded from all cells in flowcharts in Unica Campaign.
      - Switching audiences with global suppressions
        If you are switching from Audience 1 to Audience 2 in a flowchart, and have one global suppression defined for each of these audience levels, the global suppression segment for Audience 1 is applied to the input table, and the global suppression segment for Audience 2 is applied to the output table.
      - About creating global suppression segments
        To create the global suppression segment in a flowchart
        The best practice for creating or updating global suppression segments is to do this when no flowcharts at the same audience level are running (and thus potentially using the segment(s)). The consistency of suppression lists cannot be guaranteed if global suppression segments are created or updated while flowcharts are using them.
        To specify the segment as a global suppression segment
        Use this procedure to specify a segment as a global suppression segment.
      - Updating global suppression segments
        You update global suppression segments in the same way as you would update strategic segments. For details about editing strategic segments, see the Unica Campaign User's Guide.
      - Deleting global suppression segments
        You delete global suppression segments in the same way as you would delete strategic segments. For details about deleting strategic segments, see the Unica Campaign User's Guide.
      - Logging for global suppressions
        Information relating to global suppressions is included in the flowchart log.
  - Before you begin working with contact history
    Contact history is stored in the Unica Campaign system database in separate tables by audience level. Therefore, you need to set up audience levels before you begin working with contact history.
  - Response history administration
    Before you begin working with response history, you should read the audience level administration topics and set up required audience levels.
  - Monitoring and controlling flowchart runs
    Choose Campaign > Monitoring and use the All monitored runs page to view the status of all active flowcharts and suspend, resume, or stop flowchart runs.
  - Dimension hierarchy concepts
    A dimension hierarchy is a data construct that groups data into bins based on value ranges. Dimension hierarchies are the basis for a variety of reports.
  - Triggers administration
    Unica Campaign allows you to define inbound and outbound triggers that can be used in all flowcharts in a partition.
  - Unica Campaign log files
    Unica Campaign records information in several different log files.
  - JVM Parameters
  - About codes in Unica Campaign
    Each campaign, cell, offer, and treatment in Unica Campaign has an identifying code that is generated by code generators, and conforms to a specified format.
  - Accessing the Advanced settings
    When a flowchart is open for editing, administrators can choose the Advanced settings option on the Admin menu to make administrative changes that affect only the current flowchart.
  - Unica Campaign integration with other products
    Unica Campaign optionally integrates with a number of other products.
  - Unica Campaign listeners
    The listener is a key component of Unica Campaign. It provides an interface between front-end clients and back-end analytical server processes.
  - Unica Campaign utilities
    Administrators use the Unica Campaign utilities to manage listeners, sessions, and flowcharts, and perform other important administrative tasks.
  - Configuring the ACOOptAdmin tool
    Configure the ACOOptAdmin tool to run Unica Optimize sessions from the command line.
  - Non-ASCII data in Unica Campaign
    Unica Campaign supports the use of localized data and non-United States locales, including multiple user-preferred locales within the same installation of the application.
  - Configuration properties for Unica Campaign
    The configuration properties of Unica Campaign are located at SettingsConfiguration. For more details on the configuration properties, see the Campaign Administrator Guide.
  - About special characters
    Some special characters are not supported in any Unica Campaign object names. In addition, some objects have specific naming restrictions.
  - Introduction to character encodings
    This section provides information on character encodings and language-sensitive database considerations, and lists the encodings supported by Unica Campaign.
  - About Unica Campaign Error Codes
    Unica Campaign notifies users of error events when they occur with error messages that consist of a code number and error text.
  - Troubleshooting
- System Tables

To specify the segment as a global suppression segment

Use this procedure to specify a segment as a global suppression segment.

Procedure

After creating the segment that you want to use as a global suppression segment, in Unica Campaign, select Settings > Campaign settings.

The Campaign Settings page appears.
On the Campaign Settings page, click Manage audience levels.
In the Audience Levels window, select the audience level for which you are specifying a global suppression segment.
Click Global suppressions...

In the Global Suppression Segment window, the drop-down list displays the list of segments matching the current audience level.
Select the segment to use as the global suppression segment for the current audience level, then click OK.
Click Close.

Results

The selected strategic segment is specified as the global suppression segment for the audience level.

On the Unica Platform Configuration page, the global suppression segment, when defined, is displayed in audience level properties in the following path:

partitions > partition[n] > audienceLevels > audienceLevelN > globalSuppressionSegmentID.

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