Denying or allowing access to a device

An administrator can prevent individual devices that are registered with IBM Traveler from syncing by using the Deny Access action in the IBM Traveler administration database.

About this task

This may be a temporary action while a user looks for a lost device before issuing a remote wipe for the device, upgrading the device to a requested level, or updating the device security settings to meet company policy. The Deny Access action can be used to permanently prevent access by individual devices that are not wanted for reasons such as security, functionality, or performance. This will still allow the user to access other devices.


  1. Open the IBM Traveler administration application. For more information on using the application, refer to Using the administration application.
  2. Open the Device Security view.
  3. Select the device.
  4. Do one of the following:
    • To deny access to the device, select the Deny Access action.
    • To re-enable access to a device that has been denied access, select the Clear Wipe/Allow Access action.

What to do next

Note: You can also deny or approve access to a device using the Device Security view in the web-based administration.