Integrate HCL Unica Discover with HCL Digital Experience

This section includes information to set up integration of Digital Experience 9.5 Container Update CF_192 and higher sites with HCL Unica Discover to access deep insight analytics and session replay services to assess the effectiveness of your DX site pages with end user audiences.

HCL Unica Discover provides insights to the online user journeys, enabling DX site managers and marketers to deliver optimized experiences. HCL Unica Discover records what your customers are seeing on your Digital Experience web pages and how they interact with those pages.

By integrating with HCL Unica Discover you can:
  • Detect and address user struggles in real time.
  • Improve user experience, through capturing and analyzing behavioral data.
  • Obtain visibility into business impact & opportunities.

For more information about HCL Unica Discover, see https://help.hcltechsw.com/UnicaDiscover/12.1.0/en/index.html

Complete the following steps to integrate HCL Unica Discover services to HCL Digital Experience platform pages and uncover opportunities to generate positive experiences for users that make them want to visit your DX sites again.

How does the integration work?

When a user opens a Digital Experience page in the browser, the Digital Experience theme module includes an HCL Unica Discover javascript file, which handles the data capturing on the DX site. The file also handles sending the information to the Unica Discover Server to enable collection of user data.

Setting up the integration

Before you can set up the integration, HCL Unica Discover must be installed and configured. HCL Unica Discover entitlements are acquired separately. For more information, see the HCL Unica Discover documentation.

Managing privacy rules in HCL Unica Discover

For information about managing sensitive customer data, see Editing Privacy through Manage Services in the HCL Unica Discover documentation.