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Customer Experience is now the number one differentiator in decision making when transacting online. It is crucial that you are able to monitor, understand and manage those online experiences using quantitative data and insights from your actual customer sessions.
Unica Discover offers a host of always improving exciting and dynamic capabilities which will enable you to get quantitative data and qualitative analysis helping you to understand your customer's online experience.
Use Unica Discover to discover your customer's experience and understand their pain points. With Unica Discover, you can monitor your customers and your web or mobile application, and analyse business impact.
Installing Unica Discover involves planning and preparing your environment, installing and configuring prerequisite software, obtaining the Unica Discover installation files, and running the Unica Discover installer.
Configuring Unica Discover involves setting up and managing Discover user authorization and configuring Discover server components and services that process captured data.
Administering Unica Discover involves configuring and integrating the Unica Discover client framework with your web applications or mobile native applications, installing and administering the databases used by Unica Discover, defining event objects and configuring events, hit attributes, dimensions, and other object attributes used by Unica Discover to monitor mission-critical metrics of your web application's performance.