You can export the membership of a community to a comma-separated value (CSV) file
(called membership.csv) that lists members by their email address.
Before you begin
You must be a community member to export the community's membership.Note: The ability to export community members is
only available when email is enabled for your deployment. If your administrator hides email,
Export Members does not display.
About this task
Exporting community membership to a CSV file is useful when you want to create a community
with the same owners or members as an existing community. Instead of adding the members manually to
the new community, you can import them in a single transaction. You first export the membership to a
CSV file, and then import members from the CSV file into the new community.
Procedure
To export the members of a community, complete the following
steps.
- Open the Members page of the community
whose membership you want to export.
- Click Export Members.
- Select the role of the members that you want to export.
You can export the community owners, members, or both.
- Click Export.
-
Choose whether you want to save or open the CSV file.
Note: You can export individual members only; you cannot export groups of members. If your
community's membership list contains groups, they are ignored by the export function.
Note: If your
Connections deployment is configured to allow
external users and your community is an external restricted community with members who are guests or
users who are external to your organization, the email addresses for those users are not exported.
In this case, the CSV file is called
membership-contains-errors.csv. At the top of the file, a section marked
"Warning: The email addresses..." lists the external users.
An example of
membership-contains-errors.csv with
the various types of users is as
follows:
Warning: The email addresses for the following users could not be exported because the users are
external to your organization:
Janet User5
Janet User6
anna.smith99@mycompany.com
davidjones@mycompany.com
amy_grant@mycompany.com
What to do next
You can add the members to another community by importing the details from the CSV file
into the new community. For more information, see Importing members into a
community.