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HCL COMMERCE VERSION 9.1
  • Product overview
  • What's new in Version 9.1
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  • Open source @ HCL Commerce
  1. Home
  2. Documentation

    HCL Commerce is a high-availability, highly scalable and customizable e-commerce platform. Able to support hundreds of thousands of transactions per day, HCL Commerce allows you to do business with consumers (B2C) or directly with businesses (B2B). HCL Commerce uses cloud friendly technology to make deployment and operation both easy and efficient. It provides easy-to-use tools for business users to centrally manage a cross-channel strategy. Business users can create and manage precision marketing campaigns, promotions, catalog, and merchandising across all sales channels. Business users can also use AI enabled content management capabilities.

  3. Operating

    Topics in the Operating category highlight tasks that are typically performed by business users, customer support representatives, to complete their day-to-day tasks in the operation of the HCL Commerce site.

  4. HCL Commerce Accelerator

    Use the HCL Commerce Accelerator to maintain online stores.

  5. Managing the store

    The Seller sets up store-level functions within the site. The Seller can access all menu items under the Store menu.

  6. Managing shipping

    You can set up shipping at a store-level by using HCL Commerce Accelerator.

  7. Changing shipping settings

    Change the shipping settings for your store by using the Shipping notebook.

  • Documentation

    HCL Commerce is a high-availability, highly scalable and customizable e-commerce platform. Able to support hundreds of thousands of transactions per day, HCL Commerce allows you to do business with consumers (B2C) or directly with businesses (B2B). HCL Commerce uses cloud friendly technology to make deployment and operation both easy and efficient. It provides easy-to-use tools for business users to centrally manage a cross-channel strategy. Business users can create and manage precision marketing campaigns, promotions, catalog, and merchandising across all sales channels. Business users can also use AI enabled content management capabilities.

    • Getting started

      HCL Commerce has different advantages for business users, administrators and developers. HCL Commerce targets each of these roles with a tailored set of offerings so that each of your users can get maximum benefit.

    • Installing and deploying

      Learn how to install and deploy HCL Commerce development environments and HCL Commerce production environments.

    • Migrating

      Before you migrate to HCL Commerce Version 9, review this information to help plan and execute your migration. During the migration process, you can also upgrade editions.

    • Operating

      Topics in the Operating category highlight tasks that are typically performed by business users, customer support representatives, to complete their day-to-day tasks in the operation of the HCL Commerce site.

      • Management Center for HCL Commerce

        The Management Center for HCL Commerce, is a suite of tools to support store management, merchandising, and marketing tasks for business users (Sellers, Marketing Managers, Product Managers, Catalog Managers, Buyer Administrator, Customer Service Supervisor and others).

      • HCL Commerce Accelerator

        Use the HCL Commerce Accelerator to maintain online stores.

        • HCL Commerce Accelerator user interface

          The HCL Commerce Accelerator interface consists of several notebooks, wizards, dialogs, and lists to help you complete your tasks.

        • Opening HCL Commerce Accelerator

          Use HCL Commerce Accelerator to maintain online stores by completing various store operations such as creating and maintaining orders and tracking store activities.

        • Changing an HCL Commerce password

          If you have the appropriate authority, you can change the HCL Commerce logon password for an HCL Commerce user or for yourself from any of these tools.

        • Managing the store

          The Seller sets up store-level functions within the site. The Seller can access all menu items under the Store menu.

          • Managing shipping

            You can set up shipping at a store-level by using HCL Commerce Accelerator.

            • Shipping

              You can add various shipping charges to your orders. For example, you can create shipping charges based on the weight of the order or the number of items in the order and charges independent of weight or quantity (fixed-rate charges). You can apply any combination of the three types of charges to an order.

            • Example of shipping calculations

              Use the Shipping notebook to calculate shipping charges by using any of the following methods individually, or by adding the results of several of these methods together.

            • Example: Configuring fixed amount shipping charges

              When shipping charges are based on weight ranges, the item weight is multiplied by the shipping charge for the range under which the weight falls. This is because the default setup in HCL Commerce Accelerator is to use a per unit amount calculation range as opposed to a fixed amount calculation range.

            • Setting up shipping

              Create your shipping charges, and all of the associated information by using the Shipping notebook.

            • Changing shipping settings

              Change the shipping settings for your store by using the Shipping notebook.

              • Changing jurisdictions

                Jurisdictions are geographical regions or zones that represent a country, region, province, territory, or ZIP code range, to which you sell goods. You cannot change the name of an existing jurisdiction.

              • Changing shipping modes

                The shipping mode is a way of shipping goods. A shipping mode is the combination of a shipping carrier and the shipping service that is offered by that carrier. For example, ABC Shipping Company, can have Overnight or Express delivery as shipping modes.

              • Changing shipping codes

                Use the Shipping notebook to change shipping codes.

              • Changing shipping charges

                Use the Shipping notebook to change shipping charges.

            • Deleting shipping information

              You can delete shipping charges, shipping modes, jurisdictions, and shipping codes.

          • Setting up taxes

            You can set up taxes at a store-level by using the HCL Commerce Accelerator.

          • Inventory adjustments

            Inventory adjustments are made when the amount of inventory in the fulfillment center is not the same as the amount of inventory that is recorded in the system. You can also add, change, or delete inventory adjustment codes.

          • Fulfillment

            Fulfillment is inventory activity that happens in a fulfillment center or warehouse, including picking, packing, and shipping. Picking is the selection of products in one or more releases from a fulfillment center, packing is putting these products into shipping containers, and shipping is sending them to customers. A number of people work in a fulfillment center at one time, each with a different task or tasks to perform. The HCL Commerce Accelerator divides the most common tasks into roles, and these roles are assigned to users.

          • Return reasons

            A store defines its own reasons for returning a product. Return reasons are based on the perspective of either the customer or the merchant.

          • Negotiated pricing

            Customer service representatives (CSRs) can negotiate product prices with customers, if necessary, to complete a transaction. CSRs override product prices by specifying the price agreed upon by both the customer and the CSR.

          • Approving requests and submissions

            Submitters and administrators with the appropriate access can view approval requests and verify the status of their associated approval decisions. When an approvable action enters the approval process, the submitter sees it as an approval submission or submission in the user interface. The approver responsible for approving the action sees it referred to as an approval request or request in the user interface.

          • Resending order notifications

            After a customer places an order, an order notification can be automatically e-mailed to the customer or an administrator.

          • Configuring email notification for a store

            New message types cannot be added to the system nor existing ones deleted. Instead, you can configure a predefined set of message types that use the email transport.

          • Sending a broadcast e-mail to stores

            The Site Administrator can send a broadcast e-mail to a certain category of stores, such as all open stores, or all closed stores.

        • Order management

          A typical order includes one or more products, billing and shipping addresses, payment details, and the total cost (including shipping charges and taxes, as applicable). Comments or price adjustments can also be included in an order.

        • Business relationship management

          To customize what a customer can do in a store use the business relationship management system. By using this system, you can entitle customers to various aspects of a store such as what products they can purchase, the price they pay, and what payment methods a store accepts.

      • HCL Customer Service for HCL Commerce JSP stores

        HCL Customer Service for HCL Commerce provides customer service enhancements that enable a customer service representative (CSR) to resolve common issues and capture orders. These capabilities are built into the HCL Commerce Aurora storefront and enable a CSR to complete key tasks on behalf of a guest and registered customers for both B2B and B2C stores. Customer Service for HCL Commerce is offered for Enterprise edition.

      • HCL Customer Service Hub for HCL Commerce React stores

        HCL Customer Service Hub for HCL Commerce provides customer service enhancements that enable a customer service representative (CSR) to resolve common issues and capture orders. These capabilities are built into the HCL Commerce Reference Store application and enable a CSR to complete key tasks on behalf of guest and registered customers for headless stores that are built based on the Emerald and Sapphire reference stores. Customer Service Hub for HCL Commerce is offered for Enterprise edition.

    • Integrating

      Topics in the Integrating category highlight the tasks that are commonly performed for using HCL Commerce in combination with other products.

    • Administering

      Topics in the Administering category highlight tasks that are typically performed by the Site Administrator, to support daily operations of the HCL Commerce site.

    • Customizing

      The topics in the Customizing section describe tasks performed by an application developer to customize HCL Commerce.

    • Tutorials

      HCL Commerce provides many tutorials to help you customize and understand your HCL Commerce instance and stores.

    • Samples

      Topics in the Samples category highlight the various samples that are provided with HCL Commerce.

    • Compliance

      The following section describes how you can leverage HCL Commerce features and functionality to help your site be compliant with different privacy and security standards.

    • Securing

      These topics describe the security features of HCL Commerce and how to configure these features.

    • Performance

      Topics in the Performance section describe the means by which to plan, implement, test, and re-visit the optimization of HCL Commerce site performance.

    • Troubleshooting

      Topics in the Troubleshooting section highlight common issues that are encountered with HCL Commerce, and how they can be addressed or mitigated.

    • Reference

      Topics in the Reference section contain all of the HCL Commerce reference documentation.

Changing shipping settings

Change the shipping settings for your store by using the Shipping notebook.

Before you begin

Ensure that you have set up shipping.
  • Changing jurisdictions
    Jurisdictions are geographical regions or zones that represent a country, region, province, territory, or ZIP code range, to which you sell goods. You cannot change the name of an existing jurisdiction.
  • Changing shipping modes
    The shipping mode is a way of shipping goods. A shipping mode is the combination of a shipping carrier and the shipping service that is offered by that carrier. For example, ABC Shipping Company, can have Overnight or Express delivery as shipping modes.
  • Changing shipping codes
    Use the Shipping notebook to change shipping codes.
  • Changing shipping charges
    Use the Shipping notebook to change shipping charges.
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