Changing a user

Use the Organization Administration Console to change the details of a user, or to enable or disable a user account.

About this task

To change the details of a user for a B2C or B2B store, refer to Changing a customer's information.


  1. Open the Organization Administration Console.
  2. Select Access Management > Find Users
  3. Provide search criteria, and then click Find. A list of users displays.
  4. On the Users page, select the check box next to the user, and then click Change. The Change User page opens.
  5. Update the fields as required.
    1. By changing the account status you can enable or disable a user's account. If the user's account is disabled, the user will not be able to log on.
    2. The Challenge question and Answer to challenge question fields display only if
      <OrgAdminConsole ShowChallengeInformation="true" />
      has been set in the HCL Commerce configuration file.
  6. Click OK to save the changes and close the page.