Distributed Order Management (DOM) integration

DOM integration enhances the shopping flow in the Aurora starter store, while enhancing backend system integration with WebSphere Commerce. This integration provides comprehensive coverage of the order lifecycle across channels, from capture to fulfillment.

  • After you enable the DOM integration, your inventory type is changed to use an external inventory system. Therefore, you must implement an external inventory system to use DOM integration functionality in WebSphere Commerce and your storefront.
  • You can integrate Sterling Order Management with WebSphere Commerce using either Direct Integration or IBM® WebSphere Enterprise Service Bus (WESB) integration. With Direct Integration, the functions to convert message content and format are performed by services in the Sterling Order Management Service Definition Framework (SDF). For information about using Direct Integration to integrate Sterling Order Management with WebSphere Commerce, see Direct Integration with WebSphere Commerce.

Functionality provided by DOM integration integrates commonly available features of DOM systems, including:

  • More control over orders, whether purchased online, in-store, or through call centers:

    Orders are stored in a central system, whether the product is purchased online, in-store, or through call centers. Order centralization enhances fulfillment options and provides greater order and supply visibility to improve fulfillment efficiency. The improved visibility enables DOM systems to prioritize supply requirements based on specific customer needs. Customer orders can be fulfilled by any channel to meet changing customer needs.

  • Strong supply management functionality:

    Strong supply management functionality across channels enhances fulfillment abilities to help meet current customer needs. DOM systems can automatically generate purchase orders when supplies are needed, while warning of events which could delay deliveries. Delays can be reduced by taking the appropriate actions, such as resubmitting an order or by routing the order to an alternate destination. In addition to providing order purchase capabilities, they can help speculate future supply demands based on current conditions.

  • Accurate schedule monitoring and shipping requirements:

    Reduced overall costs are achieved by improving monitoring efficiency through accurate order tracking. High accuracy and efficiency enables faster delivery times and reduces overall storage and transportation costs.

  • Useful reporting of key factors of the order lifecycle:

    Improved monitoring capabilities enable generated reports focused on both business and customer needs. The reporting of key factors presents opportunities to modify and improve the current fulfillment model, ensuring future efficiency and customer satisfaction.