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User Guide
The information contained in this section applies to IBM WebSphere Commerce Version 7.0.0.9 and Feautre Pack 8. The documentation also applies to all subsequent releases and modifications until otherwise indicated in new editions.
Troubleshooting
Web server issues
Review this information when you encounter problems with the Web server that is associated with your WebSphere Commerce instance.
Supported Web browsers for accessing WebSphere Commerce tools
If you encounter problems with accessing the WebSphere Commerce tool pages, ensure you are using a supported Web browser.

Troubleshooting: Supported Web browsers for accessing WebSphere Commerce tools

If you encounter problems with accessing the WebSphere Commerce tool pages, ensure you are using a supported Web browser.

Problem

You cannot access WebSphere Commerce tools, for example WebSphere Commerce Accelerator, through your Web browser.

Use a supported Web browser. The WebSphere Commerce software requirements - Windows page lists all supported Web browsers.

The WebSphere Commerce tools function best if you also have the Macromedia Flash Player plug-in version 4 or higher for Microsoft Internet Explorer.

Notes:

Ensure that you do not have any pop-up blocker software installed on the machines from which you want to access the WebSphere Commerce tools. Pop-up blocking software will prevent the WebSphere Commerce tools from displaying.