Use case recommendation - Suggest Use Case

Use cases can also be suggested directly from the current instance using the recommendation feature without uploading a CSV file. The following steps are similar to the CSV upload steps, however there are some differences:

  1. Use the suggest use case button to get recommendations
Figure 1. Figure 176 – Use Case Recommendation using SUGGEST USECASES
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  1. On clicking suggest use cases, the following 4 options would be visible. Make the appropriate selection based on the recommendation you need.
Figure 2. Figure 177 – Use Case Recommendation Source Selection
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  1. In rare cases, you might encounter the following error, however, it is shown only one time when a fresh tenant is configured, wait till 5-10 minutes, and then try it out again.
Figure 3. Figure 178 – Use Case Recommendation Error on Fetching Fallbacks
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  1. Select the date from which date to start and end dates for usecase suggestion. (Date can be selected only 3 months before current date).
  2. On selection of dates, click on continue to fetch the recommendation from the current tenant’s conversation history based on the selected flags in step 2.
Figure 4. Figure 179 – Use Case Recommendation CONTINUE
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  1. If the instance does not have the requisite input variations in the database, you will encounter the following error:
Figure 5. Figure 180 – Use Case Recommendation Error on Unavailable Variations
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  1. Otherwise, the recommendation model will provide the use case recommendations as follows, similar to the CSV upload option:
Figure 6. Figure 181 – Use Case Recommendation Result
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  1. The listed use cases are the result of the use case recommendation model and can be used to fine tune BigFix AEX’s intent recognition further.
  2. Clicking on the edit icon will allow editing of the intent name and clicking on the add icon will add the intent with variation into your intent tab.
Figure 7. Figure 182 – Use Case Recommendation Intent Addition
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  1. Click on the “Start over” button to start from the beginning to upload CSV or to use suggest use case.