Configurable Chat History

Configurable chat history allows SMEs to configure the date range for visible chat history on a user’s chat user interface. The selected date limit restricts visible chat history.

With the help of this feature, users can basically customize from the cognitive console the number of days of chat history that they want to be displayed to the end user.

This section covers how to customize the chat history for the tenant and contains all the messages that should appear, all the steps that should be taken in the process, and the validations required.

  1. Go to the Master Configuration Console from the BigFix AEX Cognitive Console.
  1. Look for the Data Security tab.
  2. Click on the Edit iconIcon Description automatically generated on the right side of the Data Security tab.
Figure 1. Figure 420  Master Configuration Console - Data Security Tab
  1. The following screen appears:
    Figure 2. Figure 421  Data Security
    Application Description automatically generated with low confidence
    1. Change the entry in the Chat History Duration field. It takes numbers between 1 and 180, i.e., your chat history records could be configured between data from 1 day to data from 180 days. You can select any number in between.
    Figure 3. Figure 422  Chat History Duration
    A picture containing application Description automatically generated
  2. As soon as the duration is specified in the Chat History Duration field, the save icon Icon Description automatically generated appears on the top right of the screen.
    1. Click on the save icon to save the changes. To cancel the action, click on the close icon Icon Description automatically generated.
  1. Clicking on save icon displays a confirmation message as follows:
Figure 4. Figure 423  Confirmation Message
Graphical user interface, application Description automatically generated with medium confidence
  1. Click OK to confirm the action and click Cancel to cancel it. The following success message appears if the action is confirmed by clicking OK:
Figure 5. Figure 424  Success Message
Graphical user interface, text, application Description automatically generated
  1. Click OK. The end users will now be able to view the chat history for the specified duration.
Figure 6. Figure 425  Chat History for the Specified Duration