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Agent Assist User Guide
Working with Agent Assist
Accessing Agent Assist - Supervisor
Settings Tab
Allow Calls

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- BigFix AEX

Allow Calls

In this section, the supervisor enables or disables the call. If the supervisor sets the call as Enabled, then the agent can call the user through MS Teams.

C:\Users\username\AppData\Local\Microsoft\Windows\INetCache\Content.MSO\EA885DA1.tmp — Figure 1. Figure 20 - Allow Calls

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