AEX Features
AEX comes along with a host of features which are growing with every product release. The
current version comes packaged with the following features:
- Enterprise Grade Security
- Data region flexibility with end point-based security and third-party integrations. The current version of AEX is SAML and SSO enabled.
- Flexible Billing
- Custom fit billing model with numerous billing templates and usage categories.
- Multilingual
- Multilingual provides the ability to interact with users in multiple languages to provide better support for globally distributed business solutions.
- Context Switching
- Multi-level context switching allows users to get back to incomplete conversations or digressed conversations.
- On demand Scalability
- Scalable platform for your business needs.
- Omni Channel
- Various OTB channels available to easily configure.
- OTB Third-Party Integration
- Offers out-of-the-box third-party integrations with ITSM/ERP/RPA and CRM providers, among many, for quick and robust deployment.
- Dynamic Customer Provisioning
- SAAS availability of AEX for a provider to create multiple AEX instances for its different customers.
- Configuration Management
- High configurability with low maintenance through rich GUI role-based consoles.