Configuration Management in AEX
This table provides a bird-eye view on various consoles under AEX with their functionality.
| Console Name | Description |
|---|---|
| Cognitive Console – UI Management | AEX provides extensive capabilities to customize the user interface that is shown to the end users accessing AEX’s user console. As an administrator, you can easily and intuitively configure the AEX user console to make it compliant to your custom needs. |
| Cognitive Console – SOP Management | In response to a query or issue, AEX can fetch SOP’s documents. Through this console, users can create and manage Standard Operating Procedure (SOP) documents in BigFix AEX. |
| Cognitive Console – User Management | Gives users complete control over which users/groups get access to which functionality pages in BigFix AEX. |
| Cognitive Console – Integration Module | This module allows users to configure integrations with various backend enterprise systems. |
| Cognitive Console – Spell Checker Console | The purpose of this console is to enable the user to add or check phrases, technical words, or organization specific acronyms to AEX’s internal library |
| Cognitive Console – Reporting Dashboard | This enables users to view statistics around conversations such as Resolution Rate, Repeat User etc. |
| Cognitive Console – Usecase Design Console (UCD) | The purpose of this console is to configure the usecases to interact with the customers in a useful way by addressing their queries and providing suitable responses. |
| Cognitive Console – Cognitive Analytics | This console allows users to analyze and gain insights of the use case performance, focusing on aspects where the use cases satisfied or failed to provide a response to the user query and further emphasize on the factors in the case of failure. |
| Cognitive Console – BOT Connect API | This console is to register your app, which here refers to the ability of an application to get answers to user queries by calling the API. |
| Global Admin Console | This console creates, manages, and provisions the providers and tenants of BigFix AEX. |
Refer to AEX Configuration Guide and AEX Global Admin Console Guide for more details.