AEX Benefits

As a cognitive virtual assistant, AEX can act as an interface between the User and multiple Enterprise applications across domains and business functions. The key benefits AEX brings to an organization are listed below:

Anytime Accessibility

• Better customer experience with personalized 24/7 support for technical, application and domain-specific use cases.

Quick Issue Resolution

• AEX’s lightning-fast NLP engine provides instant responses to users’ queries for faster resolution of their queries and issues.

Reduced Mean Time To Resolution (MTTR)

• Reduced MTTR by enabling self-service in enterprises and offloading routine user requests and incident queries to AEX and ensuring the human task force works on more complicated and unique scenarios.

Increased Efficiency

• Makes the service desk teams more productive by offloading routine tasks. AEX’s always-on and easily configurable platform ensures speed of deployment and quick ROI.

Platform Agnostic

• Works across platforms, including Skype, Facebook Messenger, Microsoft Teams, Slack, and many more.

This brings us to the end of AEX Introduction Guide. For more details on the sections covered in this document, please refer to the list of documents mentioned under Related Documentation.