Messages
Admins can set messages for agents and users. These messages are reflected in the agent chat dashboard and BigFix AEX Chat window.
- When an agent joins the conversations, Agent Join message appears.
- A Transfer Message appears when a chat is transferred.
- A Transfer Desk Message appears when a chat is transferred to a specific desk.
- A Close Room Message appears when the conversation ends.
- A Client-Close Message appears when the agent closes the conversation.
- A Chat Transfer Message appears when a chat is transferred.
- A Client Join Message appears when a client joins the room.
- An Agent Disconnection Message appears when the agent is disconnected.
- A Wait Time Message appears when the agent is not available. The client gets this message.
- A Schedule Conversation Response Message appears when the agent schedules a conversation.
- Chat Doesn't Exist Messages appears to the client when chat doesn't exist.
- Agent Offline Messages appears when there is no agent available to solve the query.
- Queue Limit Message appears when the agent reaches the queue limit.
- Client Unavailable Messages appeared when there is no client available.