Relay and Server diagnostics

To monitor your BigFix environment setup and status and to complete actions on your clients.

You can use the following diagnostics functions to get information about your server and your relay settings and to complete actions on your clients. Starting from V9.5.6, the relay diagnostics page is disabled by default and can be protected by a password when enabled; for more information, see: Relay diagnostics.

To access the diagnostics, open a browser and type in the address field:
http://<computer_name>:52311/rd
or
http://<computer_name>:52311/RelayDiagnostics
Note: After setting the _BESRelay_Diagnostics_Password, the URL to the relay diagnostics page must use the https protocol instead of http, otherwise the browser will show the "403 forbidden" error and the relay diagnostics page will not display.
where:
<computer_name>
Is the address of the workstation where the server or the relay that you want to check is installed.
The diagnostics page is divided in the following sections:
Relay or Server Diagnostics
In this section, you can gather information about your environment settings. Click the + sign to expand the different types of setting and see their values.
Note: The entry Query Settings refers to BigFix Query processing. For more information about this function, see Getting client information by using BigFix Query.
Relay Status Information
In this section, you can view information about the cache used on the relay in the queues dedicated to FillDB and toBigFix Query requests and results.
  • FillDB File Size Limit
  • FillDB File Counter Limit
  • Timeout for queries in queue displays how long the BigFix Query requests can stay in the queue before being removed.
  • Size of queries in queue shows the size of the cache that is used on the relay to store the BigFix Query requests.
  • Size of results in queue shows the size of the cache that is used on the relay to store the BigFix Query results.
If you click the Empty Query Queues buttons, the queues that store the BigFix Query requests and results in the relay cache are cleaned up.
Console user information
In this section, you can check whether an user is authorized to access BigFix. This section is available only when you access the server diagnostic.

Click Check User Authorization and type the user's credentials to verify whether that user is granted access to the BigFix console without the need to actually log in with those credentials.

Site gathering information
In this section, you can collect information related to your environment sites.
  • Click Gather Status Page to get information about site gathering status.
  • Click Gather All Sites button to gather the latest version of site contents.
  • In Fixlet Site Requests, you can collect information about different types of requests related to a site. Select the type of request, the URL of the site in the list provided, whether you want to use CRC or not and then click Submit.
Client register
In this section, you can perform requests either for a single computer or for all the computers in your environment.
  • Click Get Computer ID button to know the computer ID of your relay.
  • In Single Computer Requests, you can choose different types of requests related to a single computer by selecting one of the requests in the list and by clicking the Submit button. Depending on the request type, you might need to fill one or more text fields. The needed fields are automatically enabled.
  • In All Computer Requests, you can select different types of requests related to all the computers in your environment by selecting one of the requests in the provided list and clicking the Submit button. Depending on the request type, you might need to specify the Action ID, if enabled.
Download information
In this section, you can collect information about the downloads that are run on the system.
  • Click Download Status Page to get information about downloads active on your server or relay.
  • Click Download Status Text Page to get information, in xml language, about downloads active on your server or on your relay.
  • In Download Requests, you can collect information about a specific action for a specific site by providing the Action ID and the Site URL in the related fields. Click Gather Download Request button to run your request.