Scenario 4: Managing messages

This scenario describes how in the BigFix Self-Service Application (SSA) you can manage the messages sent by the BigFix WebUI Administrator.

Prerequisites for this scenario:

Part 1: The BigFix WebUI Administrator sends a notification message to a target device.

Part 2 (on the BigFix Self-Service Application): The end user (the user logged on to the target device) receives the message, views and manages it through the Message tab in the SSA application.

As a device user, you can:

• See a pop-up to indicate you have received a message.
• Differentiate new messages (shown in white background) and already read messages (shown in gray background).
• Sort the list by Message, Date received, or Sender
• View the content of the message by clicking on a message.
• View information about the message such as the date received and the sender against the relevant message.
• Delete a message: To delete:
  1. Select a message.
  2. Click the delete icon.
  3. Click Yes to confirm deleting the message.
  You can also Undo to restore the deleted message.
  Note: Messages are automatically deleted from the message tab after the expiration days, which is set through WebUI Server Setting.
• Postpone a message to read it at a later point in time: To postpone:
  1. Click the clock icon of a new message
  2. Select an option to be reminded in an hour or on the following day.
  You can see an hourglass icon against the messages that are postponed. You can see a reminder pop-up in an hour or on the following day as per the option you have selected.