Scenario 3: Managing a post action with customized post message

This scenario describes how you can manage in the BigFix Self-Service Application (SSA) a post action showing a customized post message.

Prerequisites for this scenario:

None.

Part 1: The BigFix Console operator selects a Fixlet or task or package to deploy the post action to the target computer. In the Take action screen, the Console operator customizes the post message as follows:


Take action

  • Post-action tab:
    • Post action - The target computer user must perform a restart after the action completes (software package installation).
    • Message title and message text that needs to be displayed on the target computer for the post action
    • Allow user to cancel restart - If this flag is set, a notification is displayed on the target computer denoting that this action is a Suggested action, which the user can cancel if desired.
      Important: This flag is supported in SSA version 3.1.3 or later.
    • After completing the action, the deadline for the target computer restart is 1 day.
    • When the deadline is elapsed, the message is kept topmost on the target computer.
    • Rich text is now supported in the description field. This allows you to format the text in the field with the following HTML tags:
      • span
      • img
      • font
      • u
      • b
      • a
      Note: This feature is supported in SSA version 3.2.3 or later.
Note: The same information can be defined also using the BigFix WebUI. When using WebUI, at deadline, only the Restart automatically option is available. The Keep user interface topmost until user accepts restart option is not available.

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Part 2 (on BigFix SSA): The user logs on to the target computer and does not receive any offer, any required action, or any suggested action. This means that the action is already performed (for example, the software package was already installed) when the user receives a Restart Now or Later BigFix notification.


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  • If the user clicks Snooze for..., the user can decide to postpone the target computer restart. The user can snooze the operation and choose to be reminded from the following options:
    • 5 minutes before deadline
    • 15 minutes before deadline
    • 5 minutes
    • 15 minutes
    • 30 minutes
    • 1 hour
    • 3 hour
    • 6 hour
    • 12 hour
    • 1 day
    • Custom value
    Note:
    • Custom value allows the user to postpone the action to the desired time and date using the date and time widget. The action cannot be postponed past the defined deadline.
      Note:
      • This option is only available in the action detail view.
      • Custom snooze is supported in BigFix SSA Version 3.2.3 or later.
    • Examples:
      • If the deadline for the required action defined during the deployment is less than five minutes, the Snooze for <value> button is not displayed.
      • If the deadline for the required action defined during the deployment is less than one hour, the following snooze options are displayed:
        • 5 minutes before deadline
        • 15 minutes before deadline
        • 5 minutes
        • 15 minutes
        • 30 minutes
  • If the user clicks the BigFix notification, the following options are available within BigFix SSA:
    • Decline - Available only for suggested actions
    • Later - The user can decide to postpone the target computer restart. The user can snooze the operation and choose to be reminded in an hour or on the following day
    Note:
    • If the deadline for the required action or the suggested action defined during the deployment is less than an hour, the Later button is not displayed.
    • If the deadline for the required action or the suggested action defined during the deployment is less than one day (24 hours), the Later option displays only In an hour.

After the target computer restart takes place, this action is not persistent in SSA. It is not recorded in the SSA History tab.