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Remote Control
BigFix Remote Control application helps to communicate between different components, clients, and endpoints within BigFix environment.
Remote Control Installation Guide
By using Remote Control you can remotely support and control thousands of PCs and servers, on an enterprise scale, from a central location or directly, in peer to peer mode.
Install the driver for smart card authentication
The BigFix® Remote Control Target provides an installation option to install a virtual smart card reader driver. You can also install the driver by running a fixlet in the BigFix console.
Downloading the certificates
You can download the certificates that are required by the device driver for the virtual smart card reader and install them manually. For example, by using Active Directory Group Policy.

Remote Control
BigFix Remote Control application helps to communicate between different components, clients, and endpoints within BigFix environment.
- Release notes
  A summary of changed or new features and enhancements included in BigFix Remote Control.
- Remote Control Installation Guide
  By using Remote Control you can remotely support and control thousands of PCs and servers, on an enterprise scale, from a central location or directly, in peer to peer mode.
  - Audience
  - Versions
  - Terms used in this guide
  - Overview of the Remote Controlsystem
  - Get started
    Now that you understand the terms and components available in Remote Control, you can identify which components you need to install:
  - Install the Remote Control components
    The Remote Control components can be installed in two ways. If you have access to the BigFix® console, use a deployment fixlet to install the components.
  - Utility for extracting the component installation files
    Remote Control provides a utility that you can use to extract the installation files that are required for each component.
  - Enable secure target registration
    To prevent unauthorized targets from registering with the Remote Control server, you can enable the secure registration feature and use tokens to authenticate the target.
  - Install the driver for smart card authentication
    The BigFix® Remote Control Target provides an installation option to install a virtual smart card reader driver. You can also install the driver by running a fixlet in the BigFix console.
    - Installing the virtual smart card reader driver by using the installer
      Use the BigFix® Remote Control Target installer to install the device driver for the virtual smart card reader when you install the target component. You can also use the installer to install the driver on a system that has the target component already installed.
    - Adding or removing the smart card reader driver by using the installer
      After you install the target component, you can add or remove the device driver for the virtual smart card reader by using the installer.
    - Installing the smart card reader driver by running a silent installation
      Install the device driver for the virtual smart card reader when you run an Remote Control target silent installation.
    - Installing the virtual smart card reader driver when you upgrade the target
      Install the device driver for the virtual smart card reader when you upgrade the Remote Control target.
    - Installing the driver and certificate by using a Fixlet
      Install the device driver for virtual smart card reader together with the certificates by running a Fixlet in the BigFix® console.
    - Installing the certificates by using a Fixlet
      Use a Fixlet® to install the certificates that are required by the device driver for the virtual smart card reader.
    - Downloading the certificates
      You can download the certificates that are required by the device driver for the virtual smart card reader and install them manually. For example, by using Active Directory Group Policy.
  - Manage the component services
    After you install the Remote Control components, if you change their configuration, you can stop, start, or restart the component services.
  - Enabling email
  - Configure LDAP
  - Configure TLSv1.3
  - Federal information processing standard (FIPS 140-2) compliance in Remote Control
    The US Federal information processing standard 140-2 (FIPS 140-2) is a cryptographic function validation program that defines security standards for cryptographic modules that are used in IT software.
  - NIST SP800-131A compliance in Remote Control
    Remote Control version 10.0.0 components can be configured for NIST SP800-131A compliance.
  - Verifying the server installation
  - Recover from installation errors
  - Uninstall the components
  - Upgrade from previous versions
  - Maintaining the target installation
  - Properties that can be set in the target configuration
    You can configure target properties either during or after installation. The operating system on the target system determines which properties can be configured. The target properties determine the actions that can be carried out during a peer-to-peer session. If you set a server URL and set the Managed property to Yes, the actions are determined by the policies that are set on the Remote Control server.
- Remote Control Administrators Guide
  This guide is for users who want to administer Remote Control.
- Remote Control Console User Guide
- BigFix Remote Control Controller Users Guide
- Remote Control Target Users Guide
- Remote Control On-demand Target Guide
  Use Remote Control to start remote control sessions over the internet with targets that do not have the target software installed.
- Remote Control V10 Readme

Downloading the certificates for the virtual smart card reader

You can download the certificates that are required by the device driver for the virtual smart card reader and install them manually. For example, by using Active Directory Group Policy.

About this task

You can download the certificates in multiple ways. Choose the method for downloading the certificates.

Download the files from the Remote Control site in the BigFix® console:
1. Click the Deployment node and select the Install Remote Control Virtual Smart Card Reader Driver version 10.0.0.23 and certificates task.
2. Select the Description tab.
3. Follow the instructions in the Description field to download the certificates.
4. Save the vsc_certs_1020.zip file.
5. Extract the certificate files from the .zip file.
Extract the certificate files from the installation media:
1. Access the image files. For more information about the image file, see Obtain the installation files.
2. Download the BigFix_Rem_Cntrl_V10xx_Image_1.zip file, where 10xx is relevant to the version that is installed.
3. Extract the certificate files from the \Windows directory of the .zip file.

When you install the certificates, you must install the HCL_America_Inc-sha256.crt file to the Trusted Publishers store. Install the TrustedRoot.crt and DigiCertCA-sha256.crt files to the Trusted Root Certificate Authorities store.