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Remote Control
BigFix Remote Control application helps to communicate between different components, clients, and endpoints within BigFix environment.
Remote Control Installation Guide
By using Remote Control you can remotely support and control thousands of PCs and servers, on an enterprise scale, from a central location or directly, in peer to peer mode.
Install the Remote Control components
The Remote Control components can be installed in two ways. If you have access to the BigFix® console, use a deployment fixlet to install the components.
Obtain the installation files
The installation files for installing the Remote Control components can be obtained in various ways.

Remote Control
BigFix Remote Control application helps to communicate between different components, clients, and endpoints within BigFix environment.
- Release notes
  A summary of changed or new features and enhancements included in BigFix Remote Control.
- Remote Control Installation Guide
  By using Remote Control you can remotely support and control thousands of PCs and servers, on an enterprise scale, from a central location or directly, in peer to peer mode.
  - Audience
  - Versions
  - Terms used in this guide
  - Overview of the Remote Controlsystem
  - Get started
    Now that you understand the terms and components available in Remote Control, you can identify which components you need to install:
  - Install the Remote Control components
    The Remote Control components can be installed in two ways. If you have access to the BigFix® console, use a deployment fixlet to install the components.
    - Obtain the installation files
      The installation files for installing the Remote Control components can be obtained in various ways.
    - Install the server
      Remote Control server supports the following installation types:
    - Install the target
    - Install the controller
    - Install the command-line tools
    - Install gateway support
      For targets, controllers, and server on different networks that cannot directly contact each other you can install and configure gateway support.
    - Install broker support
      Broker support must be installed on the computers that connect the controller to the target computer when the target computer is not directly accessible by the controller and the connection is made across the internet.
  - Utility for extracting the component installation files
    Remote Control provides a utility that you can use to extract the installation files that are required for each component.
  - Enable secure target registration
    To prevent unauthorized targets from registering with the Remote Control server, you can enable the secure registration feature and use tokens to authenticate the target.
  - Install the driver for smart card authentication
    The BigFix® Remote Control Target provides an installation option to install a virtual smart card reader driver. You can also install the driver by running a fixlet in the BigFix console.
  - Manage the component services
    After you install the Remote Control components, if you change their configuration, you can stop, start, or restart the component services.
  - Enabling email
  - Configure LDAP
  - Configure TLSv1.3
  - Federal information processing standard (FIPS 140-2) compliance in Remote Control
    The US Federal information processing standard 140-2 (FIPS 140-2) is a cryptographic function validation program that defines security standards for cryptographic modules that are used in IT software.
  - NIST SP800-131A compliance in Remote Control
    Remote Control version 10.0.0 components can be configured for NIST SP800-131A compliance.
  - Verifying the server installation
  - Recover from installation errors
  - Uninstall the components
  - Upgrade from previous versions
  - Maintaining the target installation
  - Properties that can be set in the target configuration
    You can configure target properties either during or after installation. The operating system on the target system determines which properties can be configured. The target properties determine the actions that can be carried out during a peer-to-peer session. If you set a server URL and set the Managed property to Yes, the actions are determined by the policies that are set on the Remote Control server.
- Remote Control Administrators Guide
  This guide is for users who want to administer Remote Control.
- Remote Control Console User Guide
- BigFix Remote Control Controller Users Guide
- Remote Control Target Users Guide
- Remote Control On-demand Target Guide
  Use Remote Control to start remote control sessions over the internet with targets that do not have the target software installed.
- Remote Control V10 Readme

Obtain the installation files

The installation files for installing the Remote Control components can be obtained in various ways.

HCL License & Delivery Portal

To install the Remote Control components, use the following images from Flexnet Operations – HCL License & Delivery Portal. For more information, refer to the HCL Software knowledge article KB0010149

Note:

IBM Passport Advantage® and Fix Central® have been replaced by FlexNet Operations®.

Table 1. Parts that are required for installing Remote Control
Part number	File name
Windows™ operating system CNJ05ML - BIGFIX REM CNTRL V10 IMAGE1.	Bigfix_Rem_Cntrl_V10_Image_1.zip
Linux™ operating system CNJ06ML - BIGFIX REM CNTRL V10 IMAGE2.	Bigfix_Rem_Cntrl_V10_Image_2.tar
Windows™, Linux™, macOS operating systems CNJ07ML - BIGFIX REM CNTRL V10 IMAGE3.	Bigfix_Rem_Cntrl_V10_Image_3.tar

Depending on the operating system, and the component that you are installing, determines which image file you require.

BIGFIX_REM_CNTRL_V10_Image_1.zip: Extract the installation files for the Windows™ operating system components from this image file. The Windows™ operating system executable files are in the \windows directory.
BIGFIX_REM_CNTRL_V10_Image_2.tar: Extract the installation file for the Linux™ server component from this image file. The trc_server_setup.bin file is in the \linux directory. Use the Bigfix_Rem_Cntrl_V10_Image_3.tar file to access the installation files for the other Linux™ components.
BIGFIX_REM_CNTRL_V10_Image_3.tar: Extract the data from the BigFix_Rem_Cntrl_V10_Image_3.tar file. Go to the \Disk1\InstData\platform\VM directory where platform is relevant to your operating system. The additional setup utiliy can be run only on Windows™ and Linux™ systems. To extract the installation files for macOS components, run the utility on a Windows™ or Linux™ system then copy the .pkg files to the macOS system. For more information about running the additional setup utility, see Extract the installation files by using the additional setup utility.

Downloading the files from the server UI

If you install the Remote Control server, you can download the installation files for the target, controller, and cli components. The controller installation file is for the standard controller. For the FIPS-compliant controller installation file, use the additional setup utility.

Click Tools > Downloads.
Select Agent Downloads.
Select the relevant component file.