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Remote Control
BigFix Remote Control application helps to communicate between different components, clients, and endpoints within BigFix environment.
Remote Control Console User Guide
Functions within Remote Control
Deploy remote control components
Deploy the components on a Windows® system
Deploying Windows™ broker support
You can use the Deploy Remote Control Broker for Windows task to install broker support on a Windows™ computer

Remote Control
BigFix Remote Control application helps to communicate between different components, clients, and endpoints within BigFix environment.
- Release notes
  A summary of changed or new features and enhancements included in BigFix Remote Control.
- Remote Control Installation Guide
  By using Remote Control you can remotely support and control thousands of PCs and servers, on an enterprise scale, from a central location or directly, in peer to peer mode.
- Remote Control Administrators Guide
  This guide is for users who want to administer Remote Control.
- Remote Control Console User Guide
  - Definition of terms that are used in Remote Control
  - The Remote Control console
  - Dashboards overview
  - Functions within Remote Control
    - Deploy remote control components
      - Deploy the components on a Windows® system
        Deploying the Windows® target
        Use the Deploy Remote Control Target for Windows task to install the target software on a Windows® computer.
        Removing the Windows® target
        You can use the Uninstall Remote Control Target for Windows task to remove the target software from a Windows® computer that has the target software already installed.
        Deploying the Windows® controller
        You can use the Deploy Remote Control Controller for Windows task to install the controller software onto a Windows® computer.
        Removing the Windows® controller
        You can use the Uninstall Remote Control Controller for Windows task to remove the controller software from a Windows® computer that has the controller software already installed.
        Deploying the Windows® CLI tools
        You can use the Deploy Remote Control CLI Tools for Windows task to install the CLI tools onto a Windows® computer. Use the CLI tools to start a session from the command line. You can also use the tools to run commands on the remote target.
        Removing the Windows® CLI tools
        You can use the Uninstall Remote Control CLI Tools for Windows task to remove the CLI tools from a Windows® computer that has the CLI tools already installed.
        Deploying the Windows® gateway support
        You can use the Deploy Remote Control Gateway for Windows task to install gateway support onto a Windows® computer.
        Removing the Windows® gateway support
        You can use the Uninstall Remote Control Gateway support for Windows task to remove the gateway support files from a Windows® computer.
        Deploying Windows™ broker support
        You can use the Deploy Remote Control Broker for Windows task to install broker support on a Windows™ computer
        Removing Windows™ broker support
        You can use the Uninstall Remote Control Broker for Windows task to remove broker support from a Windows™ computer
      - Deploy the components on a Linux™ system
      - Deploy the components on a macOS system
        The macOS deployment node provides a set of tasks that you can use to install or remove the following components in a macOS operating system environment.
    - Update the remote control components
    - Download the remote control server component
    - Start a remote control session
      The Remote Control controller and target components can be used to establish remote connections between each other to monitor or control the target system.
    - Respond to warnings
    - Manage target and server configurations
    - Analyses
    - Enable smart card authentication
      To support smart card authentication in the BigFix® Remote Control Target you must install the virtual smart card reader driver and related certificates on the target. You can install the driver and certificates after you install the target by running a Fixlet® in the BigFix console. You can also install the certificates by using Active Directory Group Policy.
    - Configure single sign-on (SSO) on the server
      Remote Control V9.1.3 introduced support for SAML 2.0 authentication on the Remote Control server.
    - Enable secure target registration
      To prevent unauthorized targets from registering with the Remote Control server, you can enable the secure registration feature and use tokens to authenticate the target.
  - Viewing web reports
    Remote Control offers a report available in the Web Reports component of the application. The web report was formulated to provide log data that is gathered from the controller and target logs relevant to specific targets. The data can be used for auditing purposes and for monitoring remote control activity on specific computers in your environment.
  - Frequently asked questions
  - Support
    For more information about this product, see the following resources:
- BigFix Remote Control Controller Users Guide
- Remote Control Target Users Guide
- Remote Control On-demand Target Guide
  Use Remote Control to start remote control sessions over the internet with targets that do not have the target software installed.
- Remote Control V10 Readme

Deploying Windows™ broker support

You can use the Deploy Remote Control Broker for Windows task to install broker support on a Windows™ computer

About this task

To initiate this task, complete the following steps:

Procedure

Click Deployment > Windows in the navigation tree.
Click Deploy Remote Control Broker for Windows.
In the Task pane, review the description and follow the instructions in the Actions box to start the task.
In the Take Action pane on the Target tab, select the relevant option for determining which targets to deploy the broker support on.
Click OK.

Results

The summary screen shows the progress of the task. Broker support is installed on the targets that you selected when you ran the deployment task. The files are installed in the [working dir]\Broker directory on the selected targets. The value of [working dir] is determined by the version of Windows™ operating system that you are installing the broker support on. For example, C:\ProgramData\BigFix\Remote Control. To use the broker support, you must set up a broker configuration for your environment. For more information about configuring the broker, see the BigFix® Remote Control Administrator's Guide.