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Remote Control
BigFix Remote Control application helps to communicate between different components, clients, and endpoints within BigFix environment.
Remote Control Console User Guide
Functions within Remote Control
Deploy remote control components

Remote Control
BigFix Remote Control application helps to communicate between different components, clients, and endpoints within BigFix environment.
- Release notes
  A summary of changed or new features and enhancements included in BigFix Remote Control.
- Remote Control Installation Guide
  By using Remote Control you can remotely support and control thousands of PCs and servers, on an enterprise scale, from a central location or directly, in peer to peer mode.
- Remote Control Administrators Guide
  This guide is for users who want to administer Remote Control.
- Remote Control Console User Guide
  - Definition of terms that are used in Remote Control
  - The Remote Control console
  - Dashboards overview
  - Functions within Remote Control
    - Deploy remote control components
      - Deploy the components on a Windows® system
      - Deploy the components on a Linux™ system
      - Deploy the components on a macOS system
        The macOS deployment node provides a set of tasks that you can use to install or remove the following components in a macOS operating system environment.
    - Update the remote control components
    - Download the remote control server component
    - Start a remote control session
      The Remote Control controller and target components can be used to establish remote connections between each other to monitor or control the target system.
    - Respond to warnings
    - Manage target and server configurations
    - Analyses
    - Enable smart card authentication
      To support smart card authentication in the BigFix® Remote Control Target you must install the virtual smart card reader driver and related certificates on the target. You can install the driver and certificates after you install the target by running a Fixlet® in the BigFix console. You can also install the certificates by using Active Directory Group Policy.
    - Configure single sign-on (SSO) on the server
      Remote Control V9.1.3 introduced support for SAML 2.0 authentication on the Remote Control server.
    - Enable secure target registration
      To prevent unauthorized targets from registering with the Remote Control server, you can enable the secure registration feature and use tokens to authenticate the target.
  - Viewing web reports
    Remote Control offers a report available in the Web Reports component of the application. The web report was formulated to provide log data that is gathered from the controller and target logs relevant to specific targets. The data can be used for auditing purposes and for monitoring remote control activity on specific computers in your environment.
  - Frequently asked questions
  - Support
    For more information about this product, see the following resources:
- BigFix Remote Control Controller Users Guide
- Remote Control Target Users Guide
- Remote Control On-demand Target Guide
  Use Remote Control to start remote control sessions over the internet with targets that do not have the target software installed.
- Remote Control V10 Readme

Deploy the Remote Control components

The Deployment node in the Remote Control navigation tree provides subnodes that are operating system specific. Within the subnodes, you can deploy the components that you need to establish a remote control session. You can also deploy utilities that you can use to connect to targets by using the command line. Select the node that is relevant to your operating system.

Note: The Remote Control components can also be deployed by using the installation files. For more information, see the BigFix® Remote Control Installation Guide.

Controller: The controller component must be deployed on the computers that initiate the remote control session when you do not have access to an Remote Control server.
Target: The target component must be deployed on the computers that are controlled during a remote control session. Remote Control offers two ways of deploying the target component. You can install the target for peer-to-peer sessions or for managed sessions. Both of these session types are explained in Definition of terms that are used in Remote Control and in more detail in the BigFix® Remote Control Controller User's Guide.
Note: The "Using the Remote Control server" method requires an Remote Control server to be installed in your environment.
CLI tools: The command line tools contain two utilities that you can run from the command line. Use the utilities to start a remote control session with a target or run commands on a target system without target user interaction. The tools can be useful if you want to connect to a target without accessing the Remote Control Server interface. You can also use them in scripts to run multiple commands in an automated fashion.
Note: To deploy the CLI tools, you must have the URL of an Remote Control server that you have access to.
Gateway: If you have targets, controllers, and servers on different networks that cannot directly contact each other you can install and configure gateway support. Use the gateway support, to configure your network to allow the connections to be established.
Broker: Deploy the broker component when you have targets that are outside of the enterprise network, on the internet. The broker component is used to make the connection between the controller and target in a remote control session through the internet.