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Remote Control
BigFix Remote Control application helps to communicate between different components, clients, and endpoints within BigFix environment.
BigFix Remote Control Controller Users Guide
Remote control sessions
Use remote control sessions to establish a connection to a computer in your environment to observe or actively control the computer remotely. In the session the controller user's keyboard and mouse become the primary keyboard and mouse for the remote system. Functions such as chat, guidance, reboot, and file transfer are some of the options available for use in a remote control session.
Types of remote control sessions that can be established
Providing guidance to the target user
Tools for providing instructions to a target user
Using the drawing tool

Remote Control
BigFix Remote Control application helps to communicate between different components, clients, and endpoints within BigFix environment.
- Release notes
  A summary of changed or new features and enhancements included in BigFix Remote Control.
- Remote Control Installation Guide
  By using Remote Control you can remotely support and control thousands of PCs and servers, on an enterprise scale, from a central location or directly, in peer to peer mode.
- Remote Control Administrators Guide
  This guide is for users who want to administer Remote Control.
- Remote Control Console User Guide
- BigFix Remote Control Controller Users Guide
  - The BigFix Remote Control server interface
  - Remote control sessions
    Use remote control sessions to establish a connection to a computer in your environment to observe or actively control the computer remotely. In the session the controller user's keyboard and mouse become the primary keyboard and mouse for the remote system. Functions such as chat, guidance, reboot, and file transfer are some of the options available for use in a remote control session.
    - Types of remote control sessions that can be established
      - Taking full control of a target system
      - Chatting to the target user
      - Transferring files and directories
      - Providing guidance to the target user
        Tools for providing instructions to a target user
        Using the guidance tool
        Using the drawing tool
        Using the highlight tool
        Displaying the controller mouse cursor on the target system
        Use the Mouse Tool option to display the controller user's mouse cursor on the target system during a guidance session. The target user can see the position of your mouse cursor as it moves around the target desktop.
        Removing guidance instructions from the screen
      - Rebooting a target machine
    - Starting a remote control session from the server
    - Starting a peer to peer session
      Peer to peer remote control sessions are remote takeover sessions not initiated from the server, they are established directly between the controller and the target.
    - Starting a remote control session using a broker
      To start a remote control session through the internet with a target, you do not have direct access to, you can initiate a remote control session from the Remote Control server UI and use a broker to make the required connection.
    - Connecting to a target that is already in a session
  - Using the controller interface as a controller user
  - Use remote control commands from the command line
    You can install tools that you can use to start a remote control session from the command line. You can also use the tools to run a command on a target and see the output of the command on your computer.
  - Configuring global controller properties
    Edit the trc_controller.cfg file to create and configure global controller properties. The properties are used by the Remote Control controller component during a peer to peer remote control session. The property values are the same for every user who runs the controller.
  - Auditing
    Remote control session events are saved for auditing purposes if the AuditToSystem policy is enabled for the session.
  - Ensuring that current data is reported
  - Error messages
    In most of cases, connectivity problems that are experienced in Remote Control are related to the surrounding network infrastructure. Error messages in Remote Control help to pin point these problems.
  - Session resilience for sessions that are connected by using a broker
    During a remote control session that is connected by using a broker, when connection failure is detected, reconnection to the session is attempted automatically. The controller user and target user are informed of what is happening with the session connection through various message windows.
  - Smart card status messages
    The following status messages can be displayed on the controller during a remote control session in which smart card authentication is enabled. A Hide button is displayed on some of the message windows. Click Hide to minimize the message window and continue in the session.
  - Keyboard shortcuts for the BigFix® Remote Control Target for macOS
    During a remote control session with a BigFix® Remote Control Target for macOS, you can inject the following keyboard shortcuts. The shortcuts are displayed in the Perform Action in Target menu in the controller UI.
  - Override proxy
    The controller uses the proxy defined at system level by default. In some conditions, this may not be desirable. Creating a file named “override.proxy” in the controller install folder changes the default behavior and the system proxy is ignored
- Remote Control Target Users Guide
- Remote Control On-demand Target Guide
  Use Remote Control to start remote control sessions over the internet with targets that do not have the target software installed.
- Remote Control V10 Readme

Using the drawing tool

About this task

Use the Drawing Tool to draw basic colored lines on the target screen to mark the parts of the screen you want the target user to take note of.

To use the drawing tool complete the following steps :

Procedure

Click Perform action in target > Drawing Tool.

The cursor changes to the drawing tool cursor within the session window.
To draw a line move the mouse while holding down the left or the right mouse button.
Note: Using the left button produces blue lines, the right button green lines and the centre button, or right and left together, produces red lines.

Results

Use Removing guidance instructions from the screen to remove all lines drawn on the remote screen.