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Remote Control
BigFix Remote Control application helps to communicate between different components, clients, and endpoints within BigFix environment.
BigFix Remote Control Controller Users Guide
Configuring global controller properties
Edit the trc_controller.cfg file to create and configure global controller properties. The properties are used by the Remote Control controller component during a peer to peer remote control session. The property values are the same for every user who runs the controller.

Remote Control
BigFix Remote Control application helps to communicate between different components, clients, and endpoints within BigFix environment.
- Release notes
  A summary of changed or new features and enhancements included in BigFix Remote Control.
- Remote Control Installation Guide
  By using Remote Control you can remotely support and control thousands of PCs and servers, on an enterprise scale, from a central location or directly, in peer to peer mode.
- Remote Control Administrators Guide
  This guide is for users who want to administer Remote Control.
- Remote Control Console User Guide
- BigFix Remote Control Controller Users Guide
  - The BigFix Remote Control server interface
  - Remote control sessions
    Use remote control sessions to establish a connection to a computer in your environment to observe or actively control the computer remotely. In the session the controller user's keyboard and mouse become the primary keyboard and mouse for the remote system. Functions such as chat, guidance, reboot, and file transfer are some of the options available for use in a remote control session.
  - Using the controller interface as a controller user
  - Use remote control commands from the command line
    You can install tools that you can use to start a remote control session from the command line. You can also use the tools to run a command on a target and see the output of the command on your computer.
  - Configuring global controller properties
    Edit the trc_controller.cfg file to create and configure global controller properties. The properties are used by the Remote Control controller component during a peer to peer remote control session. The property values are the same for every user who runs the controller.
    - Run tools on the target during a peer to peer session
      You can create and configure controller properties to run specific tools on the target computer during a remote control session.
    - Sending key sequences to the target
      You can create and configure controller properties to send special keys, or often repeated sequences of special keys, to the target during a remote control session.
    - Retaining logon credentials for P2P session
      You can configure controller properties to store a history of the target IP addresses, user IDs, and domain names that are used to start a peer to peer session.
    - Hiding the master controller acceptance window
      When you are the master controller in a collaboration session, you are asked to accept each new participant into the collaboration session. If you are starting collaboration in peer to peer remote control sessions, you can create a controller property and configure it to hide the acceptance prompt so that you do not have to accept each time.
    - Enabling and Disabling the execution of tools on the target during a remote session
      Learn how to enable or disable the execution of tools on the target during a remote session.
  - Auditing
    Remote control session events are saved for auditing purposes if the AuditToSystem policy is enabled for the session.
  - Ensuring that current data is reported
  - Error messages
    In most of cases, connectivity problems that are experienced in Remote Control are related to the surrounding network infrastructure. Error messages in Remote Control help to pin point these problems.
  - Session resilience for sessions that are connected by using a broker
    During a remote control session that is connected by using a broker, when connection failure is detected, reconnection to the session is attempted automatically. The controller user and target user are informed of what is happening with the session connection through various message windows.
  - Smart card status messages
    The following status messages can be displayed on the controller during a remote control session in which smart card authentication is enabled. A Hide button is displayed on some of the message windows. Click Hide to minimize the message window and continue in the session.
  - Keyboard shortcuts for the BigFix® Remote Control Target for macOS
    During a remote control session with a BigFix® Remote Control Target for macOS, you can inject the following keyboard shortcuts. The shortcuts are displayed in the Perform Action in Target menu in the controller UI.
  - Override proxy
    The controller uses the proxy defined at system level by default. In some conditions, this may not be desirable. Creating a file named “override.proxy” in the controller install folder changes the default behavior and the system proxy is ignored
- Remote Control Target Users Guide
- Remote Control On-demand Target Guide
  Use Remote Control to start remote control sessions over the internet with targets that do not have the target software installed.
- Remote Control V10 Readme

Configuring global controller properties

Edit the trc_controller.cfg file to create and configure global controller properties. The properties are used by the Remote Control controller component during a peer to peer remote control session. The property values are the same for every user who runs the controller.

About this task

For more information about configuring global controller properties for managed remote control sessions, see Editing the properties files.

A user can also configure a set of properties locally, by using the Configure Controller feature in the controller UI. The local property values override the global property values. For more information about configuring local properties, see Creating a local configuration for the controller.

To enforce the global property value, you can set a property to mandatory so that a user cannot edit the property in the Configuration Window in the controller UI. The mandatory global property overrides the local property.

To configure the controller properties, complete the following steps:

Procedure

Edit the trc_controller.cfg file.

Note: To edit the file, you must have administrator authority on the system that the controller component is installed on.

Windows® systems

[controller install dir]\trc_controller.cfg
Where [controller install dir] is the directory that the controller is installed in.

Linux® systems

opt/bigfix/trc/controller/trc_controller.cfg
Add or configure the relevant property.
To set a property as mandatory, copy the property name and add .mandatory = true to the end.
For example, to make the Enable Address History property mandatory so that it cannot be edited in the Configuration Window.

enable.address.history=false
enable.address.history.mandatory=true
Save the file.
Stop and start the controller component.

Results

The new property values are in effect for any new peer-to-peer sessions that the controller starts with a target.